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The Software Lifecycle Product table is empty

andrea_m
Tera Contributor

‎04-04-2025 07:55 AM

Hello,

I have a problem with the Software Lifecycle Product table, this table has no data, even after running the Scheduled Jobs that should populate it, it remains empty.
I noticed that in the Software Product Lifecycle table there are no GA records, could this contribute to the fact that the Software Lifecycle Report is empty?
If so, how can I generate GA records for software that do not have them?

Thank you.

 

Regards,
Andrea

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dreinhardt
Kilo Patron
In response to andrea_m

‎04-08-2025 04:56 AM

Hi @andrea_m,

correct, the avg. run time is about 5 mins for a standard customer instance.

Your description of the job is correct and it can be found here https://INSTANCE.service-now.com/sys_script_include.do?sys_id=ebe4342843680210d1fcb3d52bb8f27b 

 

I would recommend to raise a support case, it's faster instead of troubleshooting the script.

Please post the solution here, as soon it's solved.

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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