My organization is planning to implement HAM and it would be helpful to see a workflow diagram for each of the out-of-box features in HAM (Rome), to help explain to stakeholders how this might impact them. Does anyone know where to find such a docum...
Once the Hardware Model is Normalized where does the hardware model lifecycle data comes from? Does it get automatically populated from content library, based on the Hardware model, meaning that you do not have input the values?
Hi Community, I'm creating a Ui page(see the attached) for consumables the issue is when I select the stock room the model field should show only the models available in that stockroom, can someone please help me how to write the code for the above c...
I have a requirement where data updated using Import Set (Transform Map) is to be captured in the respective record -> Activity Journal. For example: There are existing asset records which are updated using the upload file (Import Set). Changes to th...
Do we have a feature to segregate the data on basis of Region in SERVICENOW ? For example we have multiple users with different regions, a person from US region should have access to the data only belongs to US region, he should not have access of ot...
we recently implemented hardware asset management and just realized that we mapped all our hardware models to the wrong category. we used the computer model category which is an OOB record. but this means that every asset created (alm_hardware) is cr...
We are scanning network printers which is giving printer supplies like toner, cartridge info. Now we have a request to load inventory of Printer supplies which are available in stockroom. Idea is to to assign them to a printer once they are installed...
Im pulling in Ipad through the Jamf service graph connector but the name is mapped to come in as the Mac address and the type of device. How can i change it? Any guidance would be amazing. Thank you
Hi Folks, One of our asset users accidently input the quantity on a consumable record incorrectly and now our quantity is off. Is there a straight forward way to adjust the quantity on consumables? Thanks in advance.
Hi How to activate Software asset workspace in personal developer instance? I already have the software asset management foundation plugin activated and my PDI is on Rome. Still I am unable to see it, nor I'm able to find the plugin for it. Kindly le...
Hi, I don't quite understand how can we have a bunch of servers allocated and they come up as "not in use" once the reconciliation is completed. Any thought?
Hi guys, i'm trying to calculate the number of required license for any Oracle Installations with License metric = Per Processor. I've installed Oracle Publisher Pack plugin and now I can define an entitlement with Metric group = Oracle and License M...
I want to receive reports by email while these events are triggered: 1.When license will be expired on 90days later2.When asset warrant will be ended on 90days later. Is servicenow currently having these features? If not, how to do? Appreicate for yo...
We've recently configured the GitHub <> ServiceNow Direct integration to pull information on our licensing and accounts. The integration pulls in the github members into the subscription table as we'd expect with the "User Principal Name" set to the ...
Has anyone encountered a "Missing Software Model" error message when creating an entitlement in SAM Pro Orlando or beyond? More specifically, it is believed that the "Active" software definition does not have a product value which results in the erro...
