No CI associated to Asset created
CI field is blank for asset records. Any suggestion will be much appreciated. Thanks in advance!
Forum Posts
HAM - Implementation
Hi folks, Discussing with a customer to implement HAM and i've been trying to find some best practice of 'where do we start'. Customer is very immature and basically managing their assets manually, excel spreadsheets at best case. Related to the matu...
Resolved! Operational Technology asset created by Discovery of IT CI
Hi all, I have a situation where while discovering Linux servers, OT assets are created in cmdb_ot_entity table. I am trying to understand why it is happening. Here is what I did to recreate the case. I got a Ubuntu VM , created a new non root user ...
Resolved! Windows Core Infrastructure Services (CIS) DataCenter License Management w/ SAM
Our Windows Core Infrastructure Services (CIS) DataCenter license allocations have been established now for quite some time with our VMWARE clusters having CIS datacenter licenses Allocated In Use. Recently something has changed that caused ALL of ...
Resolved! Create Custom Publisher Pack
Is there a way to create custom publisher packs for SAM pro? If so, how is this done? I have researched and could not find any answers on this. Any help is appreciated, thanks!
Resolved! How can I manually add a new type of computer peripheral?
Hello, Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. ...
How to change Software 'Product Type' Field
I'm noticing that some discovered software titles show as "licensable" in the 'Product Type' field of the software record even when the Software is not technically licensable (Google Earth for example). This field is grayed out and thus far I have be...
Effort and risk: SAM Pro vs SAM Plugin
Hi Community, I work for an organisation managing about 5000 endpoints and considering a SAM solution. We'd initially look to manage Microsoft and VMWare software. Most MS office products are O365. I'm very interested to get a sense of a) The implem...
Resolved! How to query for related list for location
I would like to display list of assets associated to specific location (eg room). I tried updating the related list view for cmn_location, but I dont see how you "join" other tables (eg other custom asset tables) that have location for the room defi...
What Product model class and/or Asset class would be best practice to track computer carts, wall mounts, monitor mounts, etc?
I'm setting up Model Categories and Assets/Product Catalog items for IT inventory. I created a Model Category of Furniture & Utilities because I couldn't come up with a better name. I chose the Product model class of Facility Model and Asset class of...
Resolved! HOW THE HARDWARE CI & SOFTWARE CI CAN BE CREATED IN CMDB
Hello All, I want to understand how the hardware CI & Software CI can be created and how it reflect in CMDB if you any documents or refrence link please let me know. how it look like in cmdb. in the form of image
I need to do smoke test for SAM , could any one help to tell, what are the functions i need to test in SAM
Dev was updated with sandiego, so I need to do smoke test for SAM
Automatic Software Model Creation
Hi Community, We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed ...
Resolved! Using SAM pro - and Procurement - how can I change the Source/Procurement task to be assigned to a different group?
Would like to reassign the Procurement task created from a Software Request - this is the task that is created on the REQ - and has "Source Items" button in the top right corner to source all items on the RITM. I would like to reassign these procurem...
Resolved! Best way to report which discovery models are related to a software model
There is a method to see which discovery models belong to a software model by opening the form of the software model and clicking "Show Matching Discovery Models". This opens the list in a separate tab and depends on a client-callable script include...
