Hi all, I have to prepare a documentation for what all the plugins are required to be installed in the client instance for activating the software asset management. As per docs, we need to raise an HI portal ticket for the plugin activation. I'm se...
Hello, Can anyone tell me where I can find a detailed comparison between the standard Asset Management in ITSM and Hardware Asset Management? We need to be sure what are the unique features of HAM. I know the datasheet, but I need to be sure which fe...
Want to Deactivate a reclamation rule(Subscription software) For Zoom which is created during Saas integration.because it is creating reclamation candidates on basis of who is scheduling a meeting or not.
Hi, Got an POC on AMDB, can help me with any Product documents is available in Servicenow? Wanted to learn What is AMDB in Servicenow? How it is configured in Servicenow?
Dear community, my name is Toni and I am Head of IT Service Desk and soon responsible as IT-Architect. My first big challenge is to re-design our Software Management/ Software Process. Currently we are “mis-using” ServiceNow to setup the tooling thin...
I am importing the entitlement data with all mandatory fields including Publisher, Product, Version, Edition, Platform, and Language, and not with PPN. However, import is not successful with the following error. Multiple reasons for error: Publishe...
Hello All i want to understand can we do the integration of servicenow tool with following different tool is it possible. any one have any idea please let me know. i search on google lot but not exactly solution got if you know anythink about any too...
Are there any suggestions on when to use the License Type - Metric Group - License Metric selections of Subscription-Common-Per User vs Subscription-Subscription-User Subscription. Is the use of either pre-determined by software models? Thanks
We are trying to pull a list of all software installed in our environment and are having difficulties. Is there a way to pull this list without it pulling each install instance? We have tried exporting the software installations and manually removing...
Hi all, I know how to access the Software Installations table by typing cmdb_sam_sw_install.list into the Filter Navigator however to ease this effort is there any way to add Software Installations as a module that can simply be searched as "Software...
Assuming you are implementing Discovery, do you first create the Assets first which inturn create the CI using OOB business rule ‘Create CI on Asset Insert’ and then let Discovery update the remaining CI attributes? or Do you discover the CIs using ...
Today users are creating CI's manually in the instance and there are duplicate CIs because of that. We want to restrict creation and allow only updates. We are looking for alternate way - something like creation of CI via Catalog item or writing a Bu...
Dear Fellows, We implemented the SaaS Salesforce integration in DEV and in UAT and it worked well, however in PROD the job is failing with the error: Error: sObject type 'Organization' is not supported.Response Received: {"message":"sObject type 'Org...
Software Entitlement Import Template - I can add an additional field call Tax % to the template and the import process will accept it even though it is not part of the template. I can't however do that with Hosting type field or other fields like IT ...
I am trying to understand what process marks software installations in the software installations table as not active, where the attribute 'active_install' is set to false. What job/business rule handles this, does anyone know?
