Hi all, I am looking for some help or advice regarding the mapping with Salesforce Entitlements and Salesforce import Software Model product data. This mismatch is leading into that the ''Analytic Hub'' data within SaaS overview( usage vs entitlemen...
Hi, I recently got a requirement regarding add a field in the Hardware Model to indicate Form Factor. This field should be located on the "information" tab of the Hardware Model record (cmdb_hardware_product_model). The right hand column only has two...
Hi We are running discovery for CMDB using SCCM We are discovering each CI successfully however we, discover the CI hardware model number in the CI record. We would like discovery to populate the Model Number on the model record and use the model num...
HiI am currently configuring a flow designer to handle software requests through the Service Portal. I want to suggest an alternate software to the user and provide them with the option to accept or reject it. Is there a way to allow the user to acce...
I need to grant write access to a certain field within the cmdb_software_product_model table to a custom role I created. This access must be restricted conditionally to some records of the table meeting criteria based on the "Manufacturer" field. It...
Hello,I'm trying to understand how reconciliation is supposed to work with SAM Foundation. My understanding was that this is supposed to work with Software Discovery models. But I see that Software Discovery model is empty with SAM foundation and the...
How to optimize ServiceNow licensing?
I am running Discovery and SCCM integration. I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. What is the best method A)Merge the mode...
Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...
In our AMDB, we wanted to capture the Hardware Asset "Warranty Expiration Date" and "Purchase date" information. We have done integration for Dell, Lenovo and Netapp to get this information. However, we are still pending with the IBM, Check point, ...
I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...
Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix. While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...
Ever since we upgraded to Tokyo the recon keeps failing for Microsoft, has anyone encountered same problem ??
Hi,How can I activate the Software Asset Management Foundation plugin on my PDI. I can't use "Request Plugin" because my SN ID doesn't work with PDI Instance.Thanks,Joanna
After The Utah Upgrade the Production Environment had SaaS Management Plugin but after the Upgrade this was not present and when we try to install it it shows the below error. Just wanted to check if this is a separate plugin and we need to buy or it...