Hi Experts, Duplicate records getting created by the system very often in the Asset table. I have checked the transform maps, only sys_id is made Colaesce. Any idea why these duplicates getting created. Its really a stress to maintain Asset table. T...
Hello there, We are seeing an issue since our upgrade to Rome, that when ordering an item through the ServicePortal, as I begin to Source the Request, some users only have the option as Transferable Stock or Local Stock option. I realize in Quebec th...
Dear Team, Please let us know the steps to integrate Dell Kace with Servicenow Rome version?. We need to import asset records, CI records, hardware details etc?. Thanks.
What are you doing to the CI relationships when you are retiring the CI? How are you handling the relationships? Manually? Automated? or Archiving ? Thanks in advance
This should be a simple report but I am having no joy. I want a list of all physical servers under a data center, is this possible? I am on Rome Thanks in advance
Hello OOB I see below reports Can anyone explain what is the meaning/logic behind those reports? More details: One of the report is like this: It says, State is NOT retired and Retired date is before Next month. What I understand is, Once the A...
Our warehouse team receives hardware assets (PCs, Monitors, Servers, etc.) and manually enters the new device into ServiceNow. Occasionally, the same asset and it's serial number are entered twice and we have a duplicate asset record. Out of Box the...
Is there an Out-of-the-box workflow for SAM which works for non-standard software, i.e. software that has not yet been procured. It would track the procurement process in addition to licensing and usage.
I probably shouldn't be asking this after a long day, but for some reason Software Asset > Reconciliation is missing from our DEV instance with all of the basic SAM PRO plugins installed. Maybe I'm looking in the wrong area of the jobs, but was revie...
What is the relationship between an asset's Model Category and the corresponding CI's class? Does the Model Category determine the Class? If the Model Category is changed on the asset or class change on the CI do those actions effect each other?
The client has made a request that we discontinue using asset tags when loading software entitlements. I was unable to provide a solid reason for continuing to use them. I have read the Community posts: Best practice documents on creating a unique D...
Hi, First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as ad...
Hi, When using the OOB flow 'Hardware asset request flow', is the asset that is requested also being subtracted from the stockroom inventory? Best regards,Kenneth
Good day, We setup the Adobe Direct Integration Profile within the SaaS License management. Subscriptions are properly retrieved and populated but there are gaps. Not all subscriptions we would expect are shown in ServiceNow and I don't know why. The...
I feel like this shouldn't be that complicated but who knows.... We have SAM Pro in place and we have procurement. Some companies allow you to upgrade your current licensed software at a discounted rate, in this case we are talking about TechSmith Sn...
