Hello Guys, I just want to seek your assistance in handling the Acrobat Reader migration to 64-bit, Adobe made the application a unified installer/application for Acrobat and Acrobat Reader. SNOW detected Adobe Acrobat (64-bit) as an unlicensed inst...
We have 1000 hardware assets that need to be uploaded ASAP due to business urgent requests. Our instance is in the San Diego version. I need ServiceNow expert help for following requirements:1. One time bulk upload approach2. Repeating bulk upload...
Hello community. I am unable to see reclamation candidates after creating reclamation rules based on 2 products (Acrobat and Visio). Currently, I can see software usage data brought in from SCCM. When i run a filter on the data (under software asset>...
Hi All, I am in discussion with Application owners of Cisco WebEx Meetings, Adobe Creative Cloud and DocuSign for integrating it with ServiceNow. The question which I have got is what all License metrics are covered for each publisher and what all so...
Hi All Could you please help us with the relation between License Position Report and Vmware License key table?What is the table 'samp_vmware_license_key' and how its included in teh reconciliation ? Thanks
Hi I have created number of software models with 'Any' version and Edition based on the entitlement which covers all versions or editions of s particular product. All these models have multiple lifecycle data for the product. APM and SAM Pro works to...
Can anyone point me to documentation that references the significance of the "Active install" field on the cmdb_sam_sw_install table? What is this field used for and what is it supposed to indicate by true or false? Does it impact the reconciliation ...
Does anyone has experience with manually providing license consumption values? For some products it will not be possible to get consumption from any source, so.....entering a value manually seems the best solution.
I want to set the " Currency type " as a read only on currency type field without using DOM manipulation.
For the reference fields, if we click on lookup button, it will redirect to one referenced table. I want to set the custom filter by default in that page.
Maybe someone can help me. Is there a way utilizing the Adobe Direct Connection that we could provision a license in ServiceNow instead of going to Adobe admin console? Basically I want to keep the entire process in ServiceNow in the background. We c...
Hi SAM Superheroes,I read and watched a lot of content about how discovery models are created and normalized, but I'm still a little confused. I ran an experiment based on this ServiceNow video (https://www.youtube.com/watch?v=ePi5WBqJcOI) and upload...
Hi Community,I am setting up CSD for SAM module. I ran into a couple of questions and if anyone can advice me on the following questions, it will be greatly appreciated. 1) When setting up Uninstall Collection in MS SCCM, do I need to set any particu...
I have a requirement to change the date format of purchase date from YYYY-MM-DD to MM/DD/YYYY in Software asset workspace guided set up.On the form of software entitlement & stand view its in MM/DD/YYYY format.I can populate the date in required form...
Greetings all,In step 2 below, I am struggling to find the Related list"Leased Assets" in the following steps:even though it is visible in configure the related list, it gets hidden for some reason, I don't see a UI policy out of the box that hides i...