To check compliance or to make the software complaint.

[akguj]

I would like to know how to check software compliance in SAMPro and how to raise a software complaint. Could you please explain the compliance criteria and the step‑by‑step process to log a software complaint in SAMPro? I want to make the software complaint.

[Tanushree Maiti]

Hi @akguj 

Check these resources:

https://www.youtube.com/watch?v=BSt2tU9ush0

Check your software license compliance using the legacy Software License Compliance Checker 

Software license compliance position 

Also refer following community post:

https://www.servicenow.com/community/sam-forum/sam-pro-and-compliant-status-in-the-license-usage/m-p...

[fknell]

Hi @akguj,

As part of the Ask a Ranger: Software Asset Management series a video about the Reconciliation Process (Building the license balance) was published here: https://youtu.be/-80kNkoSFvQ?si=ZVqmb61txIIAACrD

For the remediation unfortunately there is no dedicated video, but it's part of the course and simulator.

To fully understand the SAM and get your hands on a lab environment I would recommend you the following classes in SNU:

- Software Asset Management (SAM) Professional Fundamentals 

- Software Asset Management (SAM) Simulator 

Hope this helps!