Trying to upload the SAM library on Self-hosted platform

[Fr_d_ric Dhuez]

Hello Guru !

We're self-hosted with SAM plugin installed on Utah release.

I have downloaded the SAM library from https://itam.service-now.com/software_asset_content/ and I'm trying to upload it into the instance but it fails all the time.

Checking the application node logs during the upload show:

2024-04-22 14:35:21 (396) Default-thread-140 354ABE9C25FD061058D9401220032A55 txid=7c8af61c2bb4 WARNING *** WARNING *** SizeAwareServletInputStream@661408947: Large amount of data has been streamed: 591,955,380 bytes
2024-04-22 14:35:21 (693) Default-thread-140 354ABE9C25FD061058D9401220032A55 txid=7c8af61c2bb4 WARNING *** WARNING *** SizeAwareServletInputStream@661408947: Large amount of data has been streamed: 593,005,416 bytes
2024-04-22 14:35:41 (720) Default-thread-140 354ABE9C25FD061058D9401220032A55 txid=7c8af61c2bb4 WARNING *** WARNING *** Get for non-existent record: sys_attachment:628ab2dc25fd061058d9401220032af1, initializing
2024-04-22 14:35:41 (721) Default-thread-140 354ABE9C25FD061058D9401220032A55 txid=7c8af61c2bb4 WARNING *** WARNING *** Attempting glide cleanup, orphan attachment for sys_attachment.628ab2dc25fd061058d9401220032af1

The file to upload is 1.7GB, I have removed the attachment size restriction...but no way.

Each attempt to upload the file stops around 592MB

Who is using SAM on self-hosted platform? did you have same issue to upload the SAM library?

Br,

Fred

[rizhayat]

Hi Fred, i am facing same issue, any luck with this ?

[Fr_d_ric Dhuez]

Hello,

I have a case opened since several months with the support but we have the same issue...

Now we have upgraded to Vancouver and it's exactly the same thing, impossible to upload the SAM library.

I guess you're self-hosted?

FreD