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SAM Entitlement not being associated with installed software

Hello Experts,I am new with SAM Pro and trying to learn how to create entitlements for different products.  Creating entitlement using PPN for Oracle Java SE Desktop Subscription - Named User Plus (L106376) and Oracle Java SE Subscription - Processor...

Flybook by Tera Expert
  • 2467 Views
  • 20 replies
  • 2 helpfuls

Resolved! Adobe Subscription data is not matching in SAM

Hi, We created an integration profile for Adobe to bring subscription data in last week, and it works well but just wanted to know Scheduled job 'SAM - Import User Subscriptions'  runs on each Friday will bring historic data or only last seven days d...

Resolved! SAM - Generate Data For Software Lifecycle Report scheduled job

Hi All,I am using SAM workspace and trying to open the Software Product Lifecyle report, but it is coming up as empty. The table sam_sw_product_lifecycle_result is empty as well. The scheduled job SAM - Generate Data For Software Lifecycle Report is ...

psyherin by Kilo Sage
  • 3041 Views
  • 6 replies
  • 0 helpfuls

Resolved! Usage Data for Adobe & Microsoft Products

Hey community,  Our team would like to run reports for licenses that have not been used for the past 90 days. We have several different publishers that we need to get this information from. Namely, for Microsoft and Adobe. My question is: Is it possi...

NE by Tera Contributor
  • 3010 Views
  • 3 replies
  • 4 helpfuls

Software Asset Workspace - DMAP Creation

In Software Asset Workspace for Software Models, i do not see a New UI Action to create DMAP, although i see it in the Classic View. I want to understand is this an intended ? or this is a configuration issue and we can add the "New" UI action in the...

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"Requested for" is blank in RITM and Catalog Task.

Hi Community, "Requested for" field is showing blank in both RITM and Task. When i click on the eye icon beside the "requested for" field it's showing "no preview available". When I checked in XML, it's showing the value for "requested for" in XML.Ca...

SAM pro software ELP report

Hi team, What are SAM software ELP reports available OUTOF BOX for different publisher and how to create this report,Thanks 

sj00981504 by Tera Contributor
  • 1118 Views
  • 2 replies
  • 0 helpfuls

Resolved! Software Model Suite Parent not matching after reconciliation

After running reconciliation for Microsoft products, software installation records are not showing the correct Software model result in the Software Installations table. In the "Microsoft Windows 10" software model, I entered the "Microsoft 365 Gover...

Limit the software installation data in SAM

Hello Experts, I want to limit the data on the Software installation table (cmdb_sam_sw_install)(2720962 total Software Installations),but I want to limit the data on this table and only want to see the software that has defined metrics. If I group t...

Bulk importing user subscriptions in SAM and manual count override

Hello We are currently looking for an easy way to mass import user subscriptions into SAM in order to relate them back to existing entitlements.  The only current method I'm aware of is to navigate to Software subscriptions>New and then manually ente...

User510857 by Tera Contributor
  • 601 Views
  • 2 replies
  • 0 helpfuls

Software models and software product lifecycles

Hi Team,   Need help to understand the below points,   1. For below software model, based on what condition below related list is only showing 4 software product lifecycle records.   2. For Many of the software models , we cannot see the lifecycles a...

p t1 by Kilo Sage
  • 416 Views
  • 1 replies
  • 0 helpfuls

How to remove users in AD group in ServiceNow

Hi Community,There is already a flow in workflow for adding user to AD group. In the form there are 4 options, if user selects first 3 options then user will get added to mentioned AD. This process is working fine. Now, if they select 4th option then...

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