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Forum Posts

PPN field won't populate

Hello, I am trying to enter in the new entitlement for Snagit 2024, and while my organization is still new to SAM, this has not been an issue in the past. I create the entitlement, enter the PPN according to our invoice, Service Now populates the for...

dgros by Tera Contributor
  • 1290 Views
  • 7 replies
  • 1 helpfuls

Software allocations to multiple entitlements for the same Saas

Hi, I am at a clientThey have a SaaS integration to Office and a number of opco's with their own entitlements (and costs - and indeed, multinational where the costs differ too !)I know from a Direct Integration Profile I can have multiple connections...

poyntzj by Kilo Sage
  • 665 Views
  • 1 replies
  • 0 helpfuls

SPLA licensing, is this supported within ServiceNow?

I am looking for some additional information on how to set up Microsoft SPLA as a Software Entitlement. I reviewed the supported Microsoft packs HERE and didn't see one specific to SPLA. I saw another post in this area where ServiceNow was looking to...

Resolved! User Allocations as a Related List on the Interaction record

Can I add the user allocations as a related list/record on the interaction record.  The records that should appear in the User Allocation list are based off of the "Opened For" value which references the sys_user table?

MMT3 by Tera Contributor
  • 763 Views
  • 4 replies
  • 0 helpfuls

SAM Success Portal

Success portal is not visible in software asset amangement portal servicenow utah version.

Humble123 by Tera Contributor
  • 395 Views
  • 2 replies
  • 0 helpfuls

Form is not visible in order guide

Hi Community, Firstly I created a new form and then later added that form in order guide. But in portal while testing, the form which i created is not visible under that order guide. Please refer the below snips for reference. Thanks,Spandana. 

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