Uninstalled software detected to be consuming license

[Ph_m B_u]

Hi Everyone,

User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing 6 devices that have uninstalled the software.

Upon checking software installation, there is only 1 device installing that sw.

Please help to advise me on this case and let me know if you need more detail.

Thank you.

[luffy3478]

Most probably you need to run certain job to update the remediation data. or check with servicenow support

[Ph_m B_u]

Hi Luffy3478,

Can you share more detail of "run certain job to update the remediation data"?

Regards.