Unlicensed installs no longer showing for Microsoft under License usage.

[ClayB]

Hello,

I've recently discovered that unlicensed installs are no longer visible for our Microsoft products when viewing the publisher under License usage. The first attachment is the Progress indicators for all of Microsoft, it does not display Unlicensed installs at all. The second attachment is for Windows Server, which I verified from the latest Product Result after running reconciliation that there are unlicensed installs. Any help is appreciated, thank you.

 

 

[dreinhardt]

Hi @ClayB,

I can see the following changes for my W.DC (P4) and Xanadu PDI related to the summary cards. What release do you use? "Unlicensed installes" moved to "Unlicensed entities" (which replaced "sw model statistics")

The documentation for W.DC does not mention this changes, but Xanadu does.

Docs W.DC - License usage view (servicenow.com)

Docs Xanadu - License usage view (servicenow.com)

Best ,Dennis

[ClayB]

Hi @dreinhardt,

I don't have access to see exactly what release we are on but I do know we are 2-3 behind the current release. I double checked to see if the summary cards had "Unlicensed entities", but they did not.

Kind Regards,

Clay

[dreinhardt]

Hi @ClayB,

looks like you're running W.DC, as for Utah/Vancouver the summary cards are different License usage view (servicenow.com).

I would suggest to raise a support case with reference to the SN docs and the different layout of your summary cards License usage view (servicenow.com) (Screenshot is from the SN Docs, W.DC, as it should be)

Best, Dennis