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SAM Content Update Requirements

We have PPNs and Products which are not in the content library - What are the information needed when submitting a Hi ticket to have our unrecognized PPNs and Products onboarded in the content library? We do not want to create custom objects as much ...

VQZN by Tera Contributor
  • 347 Views
  • 1 replies
  • 1 helpfuls

Resolved! [SAM] Custom license type (product_type)?

Hi all, I was wondering has anyone has experience in adding custom choices for License types other than the list below.Does license type affect the reconciliation process, and what would be the effect of adding a custom license type?  License typePer...

jnt-cnt by Mega Sage
  • 514 Views
  • 1 replies
  • 3 helpfuls

Windows Server 2019 and 2022 not showing in the Workspace

We are using the CIS suite for our Windows server Licensing, The entitlements are set to Per Core (with Cal), We can't get the Workspace to show compliance for our Windows Server 2019 or 2022. I also notice that the software models for Windows Server...

norm kalish by Tera Contributor
  • 795 Views
  • 7 replies
  • 0 helpfuls

Software Asset Management Reconciliation

Hi Everyone, Does anyone know how can we make a product non-compliant? Scenario: I have a software entitlement for a product with 1 purchased rights and 1 allocated device I used the custom license metric that returns 1 for the rightsfordevice. When ...

Marlon12 by Tera Contributor
  • 707 Views
  • 7 replies
  • 1 helpfuls

Flexera App Broker Integration with Requests

Hi ServiceNow Forums! I am working on an integration with Flexera App Broker.  We have configured it to connect to our ServiceNow instance to not only synchronize catalog items (via the Flexera App Update Set) but have enabled it to create a Request ...

Peter138 by Tera Contributor
  • 728 Views
  • 3 replies
  • 0 helpfuls

Resolved! What is the best way to track 'approved' and 'non approved' software with SAM

We are using the original SAM plugin (working on an upgrade to Foundation or Pro), but I want to be able to track and report on software that has been approved for use in my organisation, and conversely software that has not - possibly with a view of...

Community Alums by Community Alums  
  • 1298 Views
  • 1 replies
  • 1 helpfuls

Publishers to start with in SamPro

Hello Everyone, What publishers or products did you start with when implementing SAMPro? I'm looking for a few: AdobeVisual Studio ProCamtasiaDocker Desktop Any other suggestions?

kelly25 by Tera Contributor
  • 298 Views
  • 1 replies
  • 0 helpfuls

SAM Unlicensed Installation Issue

Supposed we purchased any software rights 11 where we can install software on unlimited machines but only 11 users can login at a time then how we can manage compliant in ServiceNow. because due to this all machines are coming unlicensed installation...

Modification in Software Sourcing Task (SAM Pro)

Hi All, Attached is the screenshot of Software Asset Source Task (Out of the box in SAM Pro). I have to modify this "Purchase" interface and need to make "Stockroom" field as read-only (non-mandatory)Need help to understand where and what changes I n...

Source Request Configuration Question (AKA Procurement Plugin)

The procurement plugin uses the Source Request workflow to generate a single procurement task to source ALL software items on a request.Has anyone configured the Source Request feature to generate separate Source Requests to different groups based on...

mrcorbeaux by Kilo Guru
  • 1071 Views
  • 3 replies
  • 0 helpfuls

Resolved! CIS-SAM

 Which of the following are valid on Import errors (vs. after import) when using the automated entitlement import feature?

What are Best Practices for Entitlements?

Looking for thoughts/opinions on best practices for Entitlements on Software Models.Is it best to create a new Entitlement when new licenses are purchased? Or just update the Purchased Rights on the existing one?Example: 10 licenses are purchased und...

mrcorbeaux by Kilo Guru
  • 1195 Views
  • 2 replies
  • 0 helpfuls
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