Docusign Integration
Hello All,I was checking the Docusign pulled data in software subscription table, but the last activity field is empty for all the records. can someone help with this? Thanks,Shivani
Forum Posts
What triggers different Software License Type to display?
What triggers different License Type to display for different Software within SNow? When going through the entitlements I noticed some of them display a few license types, some display others, and some display all (list provided below). Is there a re...
Resolved! (CSD) is part of SAM Pro/SAM Enterprise or its chargeable?
Hello Experts, I am curious to know if the Client Software Distribution (CSD) is part of SAM Pro/SAM Enterprise or its chargeable. I mean need to spend more money to purchase the CSD plugins(com.snc.orchestration.client_sf_distribution). Use case is ...
Architecture diagram for O-365 Microsoft integration with ServiceNow
Hello Team, I am working on Microsoft O-365 Integration with ServiceNow. We have created the Azure application and working on Power BI set up.However, I am not getting the entire architecture diagram for ServiceNow integration with O-365 including Az...
IntegrationHub Microsoft InTune Spoke & CSD 2.0 for InTune credentialing issues
I am currently working on getting the Microsoft Intune spoke working to enable automation via CSD 2.0. We are not using SCCM. The OAuth is being generated and has no issues when tested. Upon attempt to discover the Intune Server from Flows and su...
Instance is over-allocated on SAM Licenses despite us not currently using the application
Hello We currently have a subscription agreement for a capacity of 1600 licenses on Software Asset Management. We have not touched the SAM module as it is currently being worked on by our ServiceNow team however we got a note from ServiceNow Auditin...
Resolved! Integrating with Microsoft 365. Differences between enabling authentication for Power-BI APIs.
Hello all. I am reviewing this documentation as our SAM team desires to track MS Office 365 subscriptions: Integrating with Microsoft 365 (servicenow.com) In the document, it seems that enabling access to Power BI content service is "Optional", based...
Getting Duplicate entries for Software Lifecycle Report
Hello all, I am trying to create a report for Software Lifecycle Report and have configured below but getting duplicate records. Can anyone please let me know if there are any issue in the tables and queries due to which duplicates are generated in r...
Discovered Publisher not showing in the License usage list
If a publisher has been discovered, what could prevent it from showing in the License usage list (license Workbench) in Software Asset Workspace?
Docusign integration
Hello All, I am getting an error as "http 404, unauthorised user" when clicking on get oauth token for docusign integration profile.I clicked on get oauth token link and put docusign email id which has admin rights and got the verification code as we...
Software Reconciliation on Software Installation records
Hello all, Can anyone please help me understand if below mentioned Software Product Types are mentioned in Software Reconciliation. ChildDriverPatchUnknown Any quick help is much appreciated. Thanks,Pranita Bahuguni
Adobe Normalization
Good morning,I am performing Adobe normalizations and facing some difficulties in identifying whether Adobe is a Reader or a Pro.Anyone who has experienced the same issue, could help me figure out how to resolve this situation?Thank you in advance.
Adobe Creative Cloud
We have successfully integrated the Adobe Creative Cloud for the Service-Now instance. Is it possible to make/remove allocations in Adobe Creative cloud portal directly from ServiceNow? I looked through the documentation and need help finding somethi...
Correct way to set up entitlements for Adobe Single Apps Pro and individual adobe applications
Hi,We have a number of entitlements for the Adobe Single Apps pro. The integration is set up and the subscription information is retrieved correctly in ServiceNow. However when looking at the compliancy status of the software model, the following is ...
SAM Consumption for Adobe single app pro
Hello, I want to understand how the consumption works for Adobe single app pro products: Example: We have purchased 100 Adobe single app pro licenses and we are using products like the below list. DreamweaverIllustratorInCopyInDesignPhotoshopXD ...
