User allocation import created new user records in ServiceNow

VennilaP
Tera Contributor

Hi All,

I have imported user allocation via import sets and for the users that are not available in the user table , I was expecting the user allocation to be skipped but instead it created new user records and added the user allocation. I don't think its an expected behavior. Can someone help?

Thanks,
Vennila

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hello @VennilaP ,

 

You can make the choice action field on the transform map for the user field as "ignore". 

 

Thanks,

SubhamA_0-1727438697049.png

 

View solution in original post

2 REPLIES 2

SP22
Mega Sage
Mega Sage

Hello @VennilaP,

Please find the below link and let me know whether it is helpful or not.

https://www.youtube.com/watch?v=MZlqauVaAzg

Thanks
SP

Community Alums
Not applicable

Hello @VennilaP ,

 

You can make the choice action field on the transform map for the user field as "ignore". 

 

Thanks,

SubhamA_0-1727438697049.png