What is the Best practice to create CI manually, involving IRE?
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‎06-23-2022 11:42 PM
Today users are creating CI's manually in the instance and there are duplicate CIs because of that. We want to restrict creation and allow only updates.
We are looking for alternate way - something like creation of CI via Catalog item or writing a Business rule to call IRE engine before inserting the CI etc.
What is the best way? How are you doing it today?
Goal - Allow users to create CIs without causing any duplicates in CMDB.
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‎06-24-2022 12:13 AM