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Managing License Consumption Priority in SAM Pro

Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...

Resolved! SAM - Software Reclamation Rule - Total Hours Used

I was wondering if there was a way to set the Total Hours Used value so it can capture users who have not been using the software at all.  How it works at the moment. I think the minimum number of hours you can state before software can be reclaimed ...

Resolved! Suggested Normalization is blank

Why would the suggested normalization be blank for suggested edition? Has anyone encountered this? And what needs to be done to correct it? 

vkalsi_0-1741721504216.png
vkalsi by Tera Contributor
  • 402 Views
  • 3 replies
  • 0 helpfuls

Resolved! ITOM to SAM integration possiblities

If ITOM is already implemented it is possible for SAM to utilise any of the Discovery from that module (ideally automatically without manual export/importing files) when setting up SAM or should you ideally setup the SAM Discovery and SAM module stan...

Stu2025 by Tera Contributor
  • 432 Views
  • 1 replies
  • 2 helpfuls

Attached screenshot. License Usage - Keep only relevant entries in LHS

Please refer attached screenshot. On Software Asset Workspace → License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use, so that stakeholders don't get confused. How do we accomplish this?   I got suggestions s...

License Usage - Keep only relevant entries in LHS.png
iamkurt by Tera Contributor
  • 328 Views
  • 1 replies
  • 0 helpfuls

Seeking Insights on SAM Management Time Commitment

Hi everyone, I am new to SAM and am trying to understand the time investment required to effectively maintain and expand this module to achieve its full return on investment  Could anyone provide insights into the typical time commitment for a SAM Ma...

iamsbm by Tera Contributor
  • 420 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to reactivate a downgrade right

I'm setting  downgrade right and getting the error message:  An inactive downgrade model already exists, please re-activate it.I'm unable to find a location where the inactive downgrade rights are listed, in order to reactivate it and wasn't able to ...

inactive downgrade.jpg
Dale W by Mega Expert
  • 650 Views
  • 5 replies
  • 0 helpfuls

Install SAM Pro on PDI

Hi All,Hope you are doing well. There are a lot of queries coming related to How one can install SAM Pro on PDI (Personal Developer Instance) and Unable to find Software Asset Workspace on PDI even after SAM Pro Plugin installed successfully, and etc...

AakashG0303 by Tera Expert
  • 3632 Views
  • 6 replies
  • 17 helpfuls

ServiceNow Agent Client Collector for MSSQL Discovery

Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...

How to manage software entitlement overallocation scenarios

Hi friends,I've been looking for a specific post on this but am not finding one. We are just getting our crawl phase going with software asset management, basically moving from an excel file to managing product models and entitlement allocation in Se...

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