Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!
Hello everyone,I’m currently working on a SAM implementation project for a particular customer. One of the requirements is to model software bundles, which we are mapping to software suites in ServiceNow SAM.Based on the OOTB capabilities and documen...
How does SAM Pro create removal candidates for Docusign, is it by the license assignment date? If yes, how does this work?
Looking for a database view that would allow me to see all software models without software installations?Complicated since it involves a normalized discovery model with software installations and the discovery model matched to the software model. So...
What is everyones view on the accuracy of the software lifecycle report? We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...
We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses. Our license usage is not functioning properly for these two products. All the usage is being applied to either t...
I need to implement ILMT integration for my client to track and optimize licensing for the IBM software products.The servicenow documents are quite confusing and I need some help to understand where to begin with.Doc link: Integrating with the IBM Li...
Hi teamHow to find normalization errors after importing entitlements data in ServiceNow in Sam?Thanks, and RegardsBharath
In an ITAM-enabled instance, the CI name field is getting overwritten by the Asset name after save, even though name is NOT part of the Asset-CI field mappings documented by ServiceNow.I am trying to understand where and how this sync is happening, s...
Hi team,I have the requirement to configure the custom quarter as per the belowOctober - December = Q1January - March = Q2April - June = Q3July - September = Q4and how to add in Renewal Calendar Under the Software Asset workspaceplease provide me wit...
Firstly does anyone else refer to the health check scans for errors upsteam that affect SAMP? The team creating incident tickets know nothing about SAMP so I am looking at creating a report listing all the SAMP related errors (a subset of all the sca...
Can someone help if there are training contents for SAM end users
Hello,Has anyone created custom SaaS integrations in SAM before? I noticed that some scripts are involved. How difficult was it, and how long did it take you to research and complete the integration? I would greatly appreciate it if you could share y...
I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...
Hi All, We have recently upgraded to Yokohama and followed the recommended steps to recreate the CrowdStrike Integration. The entitlement for Falcon Protect is reconciling correctly with usage and the average weekly endpoint counts is being calcuated...