We are migrating from a legacy ITAM system to ServiceNow SAM Pro.Currently, I am onboarding (migrating) Microsoft Perpetual entitlements and allocations.I am doing this for Visio and Project - 2019, 2021 and 2024 models - all perpetual.By definition,...
Some software licenses count when it is in Production or Test. Some software licenses only count in a Production environment and not in Test. We would like to be able to filter out Test software installations when appropriate.Does anyone else do this...
I need to implement ILMT integration for my client to track and optimize licensing for the IBM software products.The servicenow documents are quite confusing and I need some help to understand where to begin with.Doc link: Integrating with the IBM Li...
Hi there I need to create Custom License Metrics in ServiceNow for the below IBM metrics and need to know how the script for calculating the metric was put together. Any insight here would be much appreciated! 1) Floating User Single Install2) Manage...
After ILMT integration as well. We have deployment under ILMT tool still License Required is 0. Can you help me how can i resolve this issue ?
Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...
Dear experts, I want to setup a due date field for an activity but when I create a new column and select the field type which is due date it shows UKNOWN in my form, whereas when I changed it to Date/Time, the UNKNOWN is gone and the field is working...
For example, assuming a scenario in which "Microsoft 365 is requested in a Catalog Item and a license is granted to the applicant," what is the best practice for holding the amount? Catalog Item has a Price field OOTB, so should the currency and amou...
Hi I have been assigned the responsibility of planning a SaaS integration, could anyone help me in creating a sprint story for the integration as well as an estimated timeline for completion? Thanks
Hi SAM Team,1. Currently we have a facility where a single user can request a software and we assign license to that user and also software installation takes place in the same flow.2. Now the requirement is to have bulk purchase of license. In case ...
I am not able to locate SAP address directories entitlements in the content library. I searched by the PPN and also the name. Does anyone have insight?
Out-of-the-box neither Service Graph Connectors or Discovery populate the last used date on the software installation records. Does anyone have experience populating it and can give the pros/cons and how they did it? Below is a note regarding this...
I noticed that Docusign is an OOTB SaaS plug-in for SAM however if my understanding is correct this only gathers the usage not the license/entitlements (if anyone knows otherwise let me know) In relation to the license Docusign uses atypical metrics ...
We are considering implementing SAM Professional to realize the following use cases.1. For example, a user who wants to use Microsoft 365 makes an application through the Service Portal.2. The user's manager approves the application.3. The license ma...
Hello Dear Community, I was interested to figure out if there are other ways for OOTB to merge purchase orders/lines. I'm aware of the consolidated PO checkbox on the sourcing screen for the hardware asset request that does the below: "For example, i...
