Hi All, We have few Oracle Java entitlements with license metric Named User Plus. Reconciliation results shows license usage as 0. What is missing in my case? We have discovery running in our instances. What all configurations I need to do to m...
Curious how others have done it.I have an invoice for Alfabet software. 30+ separate line items, each with their own part number, cost, environment (Prod & Dev), and quantity defined. All of these are installed on 1 server and enabled via 1 keycode (...
Hello community , We have a requirement to revoke the software using Client Software Distribution(CSD2.0). Can anybody help me to configure this ?
HI,I create a record in samp_sw_subscription table, and it is not showing in the software model related list as Licensable software model field is showing as empty. Wanted to check how that field value gets populated after the record is inserted in s...
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Hello community,I was assigned a task of integrating zoho crm and atlassian platform with servicenow's software asset management and manage the licenses of that platform. So can anyone guide me how to achieve this. I already have SAM pro plugin as we...
Hi all , In sam pro i was created direct integration profile with microsoft m365. there were 3 scheduled jobs activated after enabling this integration. but 1 scheduled job was failing. The scheduled job name was " SAM- import M365 user subscription...
Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...
When you access the Microsoft or Adobe portals, it's possible to see how many licenses are being consumed out of the number of licenses available, for example 10 out of 15. For our SAMPro implementation, we have integrations for MS and Adobe but we a...
Looking for SAM documentation of what can and cannot be done in SNOW OOB
1)How to link product model with existing catalog item. 2)what if we don't have product model w.r.t catalog item. is that need to make custom?
Does anyone know where I can find docs or video tutorials on how to create a policy and definitions for automatically upgrading already-installed acc-f agents across your enterprise's servers (Windows & Linux) and desktops (Windows and MacOS). We ha...
Hi Team, How the OOB SAM configuration for SAP ariba stores GL code information. I heard that GL code is a combination of few attributes and there will be a default code for each user and it can change based on the variance of those attributes which ...
Hi, We're looking to streamline our software request process. Currently, we have multiple catalog items for different software. We'd like to combine these into one central item. The goal is to then leverage the Source Request feature in Procurement f...
Within my company, we have a lot of Autodesk users.Unfortunately, there is no (standard) integration between Autodesk and ServiceNow, so we have to work with exports and imports. We have users that use some of the Autodesk products very often. They h...