We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...
Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban
Hi SAM Experts & Rangers, We have implemented SAM pro with M365 direct integration and entitlements imported using MLS file , we are seeing usage and entitlement but no unit costs or True up costs in the dashboards . Are we missing any data imports...
Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...
Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...
I am trying to better understand the difference between the "in Stock" and "In Use State field options when it is related to the SAM Pro Entitlements. Ive reviewed https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/softw...
Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...
We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...
Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...
Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...
Hi!I'm looking for the best practices to manage efficiently "License Key" in SAM Pro between the Entitlement field "license_key" (alm_license table) and the field "license_key" in the dedicated table "samp_sw_license_key".Any available advise for thi...
Hi, Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in...
Hi All,We are planning to activate Software Asset Management Foundation (SAMF) in our instance.Currently, we have Tanium Asset integrated, which populates software data into:cmdb_ci_spkg (software package)cmdb_software_instance (software installs on ...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
I am migrating licenses from a legacy ITANM system to ServiceNow SAM Pro. I have mentioned the definition of each status in legacy ITAM system and I am thinking of the most relevant and corresponding ServiceNow SAM Pro status.I am also thinking of th...
