We are migrating Adobe publisher from a non-ServiceNow ITAM tool to ServiceNow SAM Pro. Currently, for HAM, they have a contract, under the they have this blanket line item, under that they have a blanket line item , and that’s associated with PO l...
Hi, I need to obtain information about the software installed through the agent client collector. When I run a test check with the check definition: installed software, I get a response, but I don't have the information in the related list of install...
We added install location to the sql code to the SCCM data source SG-SCCM Software AI. (in green below) This works when running on SCCM database but isn't bring data into cmdb_sam_sw_install in Service Now.SELECTgroupID,DisplayName,Version,InstallDa...
Hi All,Tooltip description missing in workspace in Xanadu instance in HAM and SAM dashboards.When we hover over the left side icons, the message with description of the icon is not appearing
Hi Everyone , Right now i am working Incident from view enhancement related story . In that present my Org present view is like in below attachment(Incident present view) like one after one means one below another one is available . But my requir...
Hi everyone,I'm working on a migration project from Xanadu to Yokohama and have encountered an issue with missing plugins in the Test instance of Yokohama.In the Dev instance of Yokohama, I can see and use multiple plugins, including:Service Graph Co...
Hi Guys We are implementing SAMP over the next month or so Does anyone have a guide or tips on SAM's own licensing metrics and how the figures in Subscription Management are produced Thanks in advance Stuart
Hi All, Recently to work on some of the Health Check issues I have updated existing software discovery models from being automatically matched to a Software Model to one of my choosing. In doing so I am see mixed results where the Software Model res...
Hi Everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing 6 devices that have uninstalled the software. Upon checking software installation, ...
We would like to integrate our FSM application with OneQA for our BioMed planned maintenance work orders. Has anyone does this and can offer any experience?
is the below statement are true for CSD... The first stage in the CSD process flow is configuration.???????CSD can automatically distribute and reclaim software without a license for Orchestration.??????
How do you enter an Entitlement for a software model that is considered a Software as a Service (SAAS)?would you create a separate model for the SAAS?
Hi All Need help in guided set up of oracle GLAS integration with servicenow, can any one help me in providing the docs. I am implimenting SAM Pro , as part of this i have to do oracle integration with servicenow, i can not find any docs related to ...
I have successfully integrated Adobe portal (SAAS) with servicenow , for models like Acrobat dc I am able to see user data , user principle name, s/w model etc , but for Creative cloud I am getting data as empty , I am not getting the s/w model dat...
Hi All, We have Adobe CC all apps entitlement with license metric as user subscription and the products that are part of the suite are not showing up as complaint. All the discovery models and DMAPs match up
