What is the relation between contract and software entitlement - can we make them work together?

Yael
Kilo Contributor

Hello

I am trying to link between the contract and software entitlement. I see that there are contract fields under the software entitlement but they are not link to the contract that can be found as different entities. Same from the contract there is no way to link to the entitlement. I need to track the contract including how many entitlement were purchased per license and there is no way to track it under contract. 

Thanks!

Yael 

1 ACCEPTED SOLUTION

Alex Panzarella
ServiceNow Employee
ServiceNow Employee

Yes, contracts are linked to software entitlements by selecting the "Contracts" tab in the Software Entitlement form. The Software licenses will then show up as assets under the contract.

Screenshot 1 - Shows a Software Entitlement linked to a contract

find_real_file.png

Screenshot 2 - Shows the contract with software entitlement as an asset

find_real_file.png

 

View solution in original post

6 REPLIES 6

Alex Panzarella
ServiceNow Employee
ServiceNow Employee

Yes, contracts are linked to software entitlements by selecting the "Contracts" tab in the Software Entitlement form. The Software licenses will then show up as assets under the contract.

Screenshot 1 - Shows a Software Entitlement linked to a contract

find_real_file.png

Screenshot 2 - Shows the contract with software entitlement as an asset

find_real_file.png

 

Yael
Kilo Contributor

Thank you

D_ Gray
Tera Contributor

Hi.  How do we view or create a report to show the end-to-end picture between contracts and the software entitlements that they’re linked to (along with as much of the data from the contract and related entitlements as we can include)?  Are there already pre-defined reports or dashboards that will provide this?

Many thanks in advance!

Not today (Rome release), but I know the ITAM business unit is working on improving the contract module which usually includes updates to reporting and dashboards.