What's the difference between front end vs backend UI? How do I access the backend UI?

[Elie Baho1]

In the SAM lab environment preparation in the SAM certification course, it mentions at page 12 "If you cannot find the KB Articles mentioned in the lab guide on the front end knowledge base, they may have expired but you can still find them by browsing to Knowledge Bases in the backend UI and opening the 'Class' Knowledge Base"

How does someone access SN from the backend exactly?  What does that mean specifically?

Thank you!

[Loudigi · Accepted solution]

You can browse the knowledge base through the Service Portal. You can also view the knowledge base and KBs through the platform view. In this view you can see lists and all the columns.

[dmathur09]

Hi Eli,

It seems it is referring to the portal and native UI. You would need to remove everything after / in your address bar.

For example - https://dev78145.service-now.com/sp should be changes to https://dev78145.service-now.com

This will route you to the native UI

Regards,

Deepankar Mathur

[korensdervs]

Example: Accessing WordPress Backend
For a WordPress site, the backend is accessible at example.com/wp-admin. Once you log in with your credentials, you can manage posts, pages, plugins, themes, and user settings.

Important Notes:
Security: Always ensure that backend access is secure. Use strong passwords, enable 2FA, and regularly update software to protect against vulnerabilities.
Documentation: If you’re unsure how to access or use the backend, refer to the application’s documentation or seek guidance from a developer or system administrator.
Understanding these differences and knowing how to access the backend UI are crucial for managing and maintaining web applications effectively.