Which data point is mandatory related to a Purchase order?

[pastrana]

When receiving software related to a purchase order in ServiceNow, which data point is mandatory? Serial Number / Assigned To / Cost / License key / Asset Tag.

I believe the right answer is Serial Number based on my current PDI instance, others mention is the Asset Tag. Can somebody please clarify this?

Is not documented by ServiceNow and was a question in the CIS-SAM exam.

[Community Alums · Accepted solution]

Hi @pastrana ,

It's always the " Serial Number" .

[pastrana]

Hi Sandeep, could you please provide further details in case that is documented or explained in some place of the course or documentation?

[Prasad Dhumal]

Correct answer is "Asset Tag"

It is documented in Software Asset Management Fundamental course on Now Learning.

[Vitor Taddei]

Right answer is Asset Tag like Prasad said, its documented in SAM Fundamental course, at Operational integration > Software Request And Sourcing > Purchase Orders