The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...
OverviewVulnerability Response CI matching can be a challenging and a difficult thing to get right. For effective CI matching there are a few key things to keep in mind. This article is intended to help you understand how to tune your CI Matching l...
We heard you!!!! Say bye to the classic UI and the custom new UI. The re-imagined next-gen workspace for the Security Analysts is now available on the store. Preface We have been hearing consistent customer feedback that the experience of work...
With the ServiceNow Zurich release, the Security Operations suite has several exciting updates in both the Enterprise Case Management realm and the Unified Security Exposure Management space Now Assist for Security Operations Streamline the inciden...
If you have started using the new SIR workspace, and are in the journey of creating new processes for each of your playbooks built using Flow Designer, then this article is for you. We understand how difficult a journey it must be for you to star...
The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Connect x Accelerate 2025: The Integrated Risk and Security Sy...
The ServiceNow Zurich release is upon us! Included within are brand new AI capabilities built specifically for vulnerability managers, IT remediation owners, and security analysts. Let’s take a deeper dive into each one, and the benefits they provide...
With Security Incident Response (SIR), manage the life cycle of your security incidents from initial analysis to containment, eradication, and recovery. Security Incident Response enables you to get a comprehensive understanding of incident response ...
Note: this article assumes the reader is actively using Discovery and Vulnerability Response Background: How Vulnerabilities are Imported and Managed in ServiceNowVulnerable Items are a key concept in ServiceNow. They represent a Configuration Item w...
On August 3, ServiceNow will be launching our newest product, SBOM (Software Bill of Materials). Maulik Shah (Product Manager for SBOM) and Steve Springett (Director of Product Security at ServiceNow and Chair, OWASP CycloneDX BOM Standard) will be h...
Two of the world’s leading software companies have gone on the record touting the productivity gains of AI-generated code. Google states that 25% of company’s code is AI generated (Forbes). Microsoft projects that ‘By next year half of our developmen...
Welcome to the Security Operations Resource Library! This Resource Library is designed to help you easily explore resources related to ServiceNow's Security Operations (SecOps) applications in curated pages organized by application and topic. Wheth...
The attached QuickStart Guide is a valuable resource to help you get started with Threat Intelligence Security Center (TISC). It includes steps to get started, highlights important features, and links to relevant store applications, product documenta...
In 500 BC, the ancient Greek philosopher, Heraclitus, said “The only constant in life is change.” Fast forward to 2025, with the backdrop of AI transforming the way we work and the way we live, at a torrid pace, that saying is more pronounced than it...
Cloud Security Overview The nature of public cloud infrastructure creates additional risk, as well as new ways for security teams to efficiently manage that risk. ServiceNow Security Operations (SecOps) helps protect cloud environments by providing...
The attached QuickStart Guide is a valuable resource to help you get started with Security Incident Response. It includes steps to get started with an initial use case, a guide to important features, and links to relevant store applications, product ...
Hey there, I'm reposting this article under this new section to help organize the content. Several of us Security folks in Product Management and Product Success at ServiceNow have assembled a one page cheat-sheet for implementation teams focused on...
Welcome to the SecOps Quick Start Guide If you're just starting your Security Operations (SecOps) journey, then you've come to the right place. This guide will help you understand what the SecOps products are, how they work in tandem with our Workspa...
Now Assist for Vulnerability Response (VR) Base Knowledge Product Documentation: Now Assist for Vulnerability ResponseServiceNow Store: Now Assist for Vulnerability ResponseDemo Videos: Now Assist for VR - VR Data Retrieval AgentNow Assist for V...
Hey SecOps Community, Have you been curious about Application Vulnerability Response, and where CMDB fits into the picture? Are you interested in SBOM Response, and wondering about connections to Configuration Items in CMDB? Heard about CSDM...
Sarah Wood
ServiceNow
LisaLatour
Eric Feron
Mary Hain
seanflack
Steph Morillo
