Overview When accessing the On-Call Notification Preferences section inside the Security Incident Response (SIR) Workspace, users may encounter two related issues: The "Edit" button does not open the expected modal/popup for editing delivery channels...
When working in the Security Incident Response (SIR) Workspace, users who create a new Shift Handover record may encounter a situation where clicking the declarative action button "Change to In Progress State" has no effect — the state remains as Dra...
Your vulnerability management program tracks CVEs. Your scanners find them, your analysts prioritise them, your remediation owners patch them. But what about the misconfiguration that made three of those CVEs exploitable in the first place? An ove...
What this integration brings into ServiceNow With a single install, the integration covers three core AWS security scenarios: Host and Lambda vulnerabilities from AWS Inspector & Security Hub flow into Vulnerable Items (VITs) in USEM Vulnerability Re...
We are excited to announce the general availability of the Microsoft Defender Incident ingestion integration with ServiceNow Security Incident Response (SIR). This integration brings unified, bi-directional alert and incident synchronization between ...
Are you attending Knowledge 26 in Las Vegas May 5-7? This year's Knowledge is a milestone moment for the Security & Risk portfolio with a number of exciting announcements and showcases. Expand your Security knowledge by joining sessions, hands-on lab...
The Problem When configuring the native Microsoft Defender connector in ServiceNow SIR, the connection test fails with an authorization error — even when the required API permissions appear to be configured in Azure. Root Cause The permissions were ...
USEM Reference Guide - What's Changing for IT Remediation Owner Personas If you've recently upgraded to Vulnerability Response v30x with USEM functionality, your IT Remediation Owners may be asking: "Why do I now see three different places to do...
USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...
Thank you to everyone who has been joining our Unified Security Exposure Management (USEM) Office Hours. Below you'll find a summary of the top frequently asked questions and answers curated from our USEM Office Hours series. We've also attached the ...
Our "Success with Vulnerability Response" series of recommended practices deep-dive webinars continues. We recommend all Vulnerability Management programs have an approved exception process, to maintain compliance with company policies. ServiceNow p...
Join us May 5–7 in Las Vegas for Knowledge 2026, where you can speak with members of the ServiceNow Security Organization. We’ll be at the Knowledge Expo (Venetian Expo, Level 2) all three days, plus you can check out the Now on Now sessions below to...
Overview: With the ingestion of many different assets from many different scanners, we may run across the situation where we have items in the “unmanaged” ci class tables of Unclassed hardware [cmdb_ci_unclassed_hardware], Incomplete IP Identified De...
SecOps Resource Library: Playbooks Getting Started with Playbooks: When to use Flows and Playbooks: https://www.servicenow.com/docs/r/zurich/build-workflows/workflow-studio/when-to-use-flows-and-play…Building Playbooks: https://www.servicenow.co...
From MITRE ATT&CK + D3FEND integration to AI-powered connector building — here are the highlights of what’s new in Security Incident Response (SIR) this quarter. Check out the release notes for more details: https://www.servicenow.com/docs/r/store-re...
Unified Security Exposure Management (USEM) Base Knowledge Product Documentation: USEM & Release NotesServiceNow Store: USEMKey USEM Articles: Essential Information: VR to USEM Upgrade GuidanceUSEM - Release Highlights and Upgrade InformationKB25...
The Discovered Items module is a hidden gem that we can all use to enhance Vulnerability Response and potentially your CMDB. I hope you find this article useful. Any feedback is welcome.
IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...
While using Threat Intelligence Security Center (TISC) to configure a custom RSS feed, the integration appeared to run successfully, but no attachment was created in the Integration Process record. Scenario: A public RSS endpoint was configuredThe in...
The attached QuickStart Guide is a valuable resource to help you get started with Data Loss Prevention Incident Response (DLP IR). It includes steps to get started with an initial use case, a guide to important features, and links to relevant store a...
Sarah Wood
ServiceNow
LisaLatour
Mary Hain
Steph Morillo
