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Forum Posts

Limit authentication to ServiceNow based on IP Range

Hi folks,We have an IP Range that is open in ServiceNow (inbound) that is quite large.  We want to limit access to ServiceNow (interactively and non-interactive) over this IP Range to a user with a certain role.  Wondering if anyone has run into this...

steveo2 by Tera Contributor
  • 1949 Views
  • 3 replies
  • 0 helpfuls

Vulnerability Response

Hi All,Anyone having knowledge of VR Configuration. Need a small help , I am not aware of VR Configuration, Licenses for VR are counted on number of IPs getting scanned . Anyone knows from where we can filter this out which class of machines will be ...

DKSINGH by Tera Contributor
  • 2175 Views
  • 1 replies
  • 0 helpfuls

On closure of Policy Exception for VR

Hi All, When a Policy Exception expires, the related Vulnerable Item reopens along with associated Remediation Task. But my requirement is to keep the associated Remediation Task closed when Policy Exception expires. How to achieve this? Thanks!

User205031 by Tera Contributor
  • 404 Views
  • 1 replies
  • 0 helpfuls

Restrict Response Task on SIR

My use case is  that I have to  restrict record visibility on Response Task(sn_si_task). If my response task share common parent  i.e SIR (sn_si_incident)then only make tasks visible to logged user who is also Assigned to user of the Response TasksFo...

AfifaH by Tera Contributor
  • 571 Views
  • 3 replies
  • 0 helpfuls

ACL not permitting user to see history List view on cases

I created an ACL on the sys_history_set table to allow users on our customer service team to have access for troubleshooting purposes. I created the ACL, along with updating the system property, adding a new role to be able to see the table. It initi...

phaug_1-1719848273759.png phaug_0-1719848227307.png
phaug by Tera Contributor
  • 574 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the external content metadata in the connect chat?

Hello experts, When checking on the hardening settings, I encountered this property glide.ui.url.external.content. When checking on that property it is described by this:"Enable Connect to retrieve external link metadata in order to render richer con...

Rain Vaine by Kilo Sage
  • 1392 Views
  • 4 replies
  • 1 helpfuls

Is there a report that shows ACL transaction and usage?

How can we show which of the ACL’s are used in system by the users?Is there a report that ServiceNow provides or need to be created manually?If the report needs to be created manually, what tables can we go to see the data for ACL usage by users? 

RK4334 by Tera Contributor
  • 575 Views
  • 3 replies
  • 1 helpfuls