Hello, For those of you who have VR integration with Prisma Cloud, you may have noticed that the built-in Auto-Close Rules is using the last_found field, which comes from the scanTime field in Prisma's API response. We have an issue with CVITs coming...
Hi Everyone, I submitted an Idea Portal idea that asks for an enhancement to the Exception Request Questionnaire form.https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=576f837e93b9f610f2167de86cba10d4&sysparm_idea_table=x_snc_com_idea...
We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...
Hallo forum, I have currently implement Knowledge base link into the SIR workspace so that an Analysts can create new articles directly from workspace list as well. How do i get the modal working in SIR workspace for knowledge base category picker?Do...
Hello Experts! Not sure I'm posting this on the correct forum, but here goes. Who has some experience with integrating ServiceNow with Entra? We use Entra as our SSO provider, and have been given a requirement to allow the help desk to send a user an...
HI all,I have one issue related to SIR where the duplicate record are getting generated in SIR it is reported by the user that the 1st incident which is original and he is using the SIR analyst workspace and seen that the the same duplicated incide...
Remediation target is being set to 'Target Missed' for vulnerable items even the state is deferred and remediation target is not passed the current date.Can anyone assist?
EnvironmentServiceNow Instance with Vulnerability Response moduleUser has roles: sn_vul.admin, report_admin, report_user, and other VR-related rolesIssue DescriptionI'm experiencing an issue where scheduled reports that include data from the sn_vul_v...
Hello, I’m reaching out to gather insights from the community on best practices for defining lookup rules in the Discovered Items table. What rules have you found most effective, or what strategies do you recommend to ensure accurate matching between...
I’m working with a client that uses Rapid7 and Microsoft TVM with ServiceNow VR. A large percentage of discovered items remain unmatched, so VR creates many fallback CIs (Unclassed Hardware / Incomplete IP Identified Device).We need clarity on what h...
Hello.I have a question to VR Qualys experts. We have encountered an issue where the Qualys Integration "Qualys Host Detection Integration" Reports Different data for Both "New items or Updated Items" These are successful and complete scan runs. But ...
Hello All, I have discrepancies in data ingested to ServiceNow from Qualys. A complete/successful run scan is generating different data for both New items and updated Items. How can i troubleshoot this to know exactly what is wrong. Could this have ...
Hey everyone, I hope you're well. I'm reasonably new to the Security Operations side of ServiceNow so apologies if some of these questions seem reasonably straight forward. I've been working with our IT Security team to improve the VR experience in S...
Hello,We have the VR integration with Tenable.io. We use remediation target rules to set SLAs and task rules to group VIs together by CI support group. The problem we have is that new VIs are being added to existing/open Remediation Tasks that have a...
