Resolved! Workspace View
How to edit list layout in workspace view same as native view?
Forum Posts
Workspace View
How to add column in list view of related list under remediation task form in workspace?
Procedure for Applying Custom Branding for Email-Type MSI Status Report Templates
Hello, In the MSI Status Report configuration, we notice that several out-of-the-box (OOTB) templates are available. For templates where the report type is set to “Email,” the system automatically applies a default header and footer image. When creat...
SBOM Vulnerabilities not calculated
I've successfully uploaded SBOMs both manually and with the API calls. After I upload an SBOM, the "Vulnerabilities" column in the SBOM Workspace is not calculated. Is there a job I need to initiate to get those values populated?
Help text of a catalog field is center aligned
Hi Community. I am working on a record producer and starting this week, I am seeing that the help texts we add to any field is kind of in the center instead of left aligned. This was not the case last week. They were aligned left (kind of in the same...
Documentation for removing sensitive data from Description/Plan fields?
Hello, Is there any documentation regarding the removal of sensitive information (like passwords) from core fields like Description or Implementation Steps, specifically when the ticket is already Closed?I found this article (https://support.service...
Proof Integration with SIR
We are planning to build an integration between Security Incident Response (SIR) and Proofpoint. If you are a customer who is interested in this integration, please drop a note with your email id. We will connect with you to understand your use-cases...
SIR Architecture or System View Diagram
I am writing a ConOps document for my client. I need to explain visually how SIR module sits within Service Now. Is there a diagram that explains SIR module visually within overall SN ecosystem/platform
Establishing Vulnerability Response Calculator Rule for Credential scan host coming from Tenable
Hello Community! I am reaching out to get some assistance with establishing Vulnerability response calculator rule to calculate weighted average score from the severity of the identified credential host from Tenable to ServiceNow.I want to use this f...
(White Paper) Incomplete IP Identified Devices and what to do with them
I have put down my thoughts on how to handle Incomplete IP Identified Devices. I would like to hear your ideas on this topic. How is your organization handling them? (See Attachment)
How to resolve Form Sections duplication while moving update set to other instance
The duplicate form section are generated while committed the update set to test instance. Even Try with creating new form View but facing the same problem.Need Help how can be resolve this?
Event Field Mapping not updating Assignment Group on Alert
Event Field Mapping not updating Assignment Group on Alert
NIST state for Security Incident Response
While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.
Resolved! Metrics for Vulnerability Response
I'd like to be able to deep dive into how long a vulnerable item has been in an open state before being closed. Vulnerable items from Tenable tend to reopen (along with another manually created integration we have), so I can't always go off the first...
Error while executing Reapply Risk Calculators (VIT) job : TypeError: Method "toString"
I am receiving the following error when trying to reapply vulnerability risk calculators.Error while executing Reapply Risk Calculators (VIT) job : TypeError: Method "toString" called on incompatible object (org.mozilla.javascript.NativeObject is not...
