Hi Community,I’m currently configuring the Security Incident Response (SIR) Risk Score in ServiceNow and have observed that the score is influenced by several factors including Business Impact, Priority, Severity, and Affected User.For our use case, ...
In the Post Incident Review section of the Security Incident Response (SIR) module, I’ve configured a custom assessment metric type and defined trigger conditions similar to the out-of-the-box (OOB) metric type.However, when requesting assessments f...
How can I create UI Page for manual ingestion of test results in configuration compliance likewise manual ingestion of vulnerable items.
Hello community, I have a notification configured to trigger upon incident creation. All fields populate correctly in the notification, except for the Caller field, which remains empty.The email script used in the notification is scoped to global, an...
We have a business requirement to set reopened VIT's in a Defer state if they were previously closed in a deferred state. The business is expecting these VIT's to remain differed when they reopen until the deferral end date. What is the best way to ...
Hello Community,I am working on 'Exception request for vulnerable items' approval rule. I have configured the Approval configuration and Approver level. See the attachment to know about the configurations. The group i have used in Approver level has ...
Hi,Yes No activity is missing in one instance and available in other instance. Can I know why it's missing
Hi Community, I'm looking for a way to automatically approve manual exception requests for vulnerable items in ServiceNow Vulnerability Response. Currently, when an exception request is raised manually on a vulnerable item, it goes through an approv...
An explanation of the fields on the remediation effort screen.ex: total de recordsrecordsacitve records% Records remediatedand An explanation of the calculations involved.
Hello,I have requirement from client - Playbook call another Playbook. I checked all forums and no luck. Do you know how to do it ? Any help will be appreciated,PBB
Hi all, I'm currently facing an issue in my implementation regarding templates, whether on sn_si_incidents or sn_si_tasks. In the old UI, the user's have no problem applying the templates, however in the workspace, they are getting a message: Templat...
The Password Exclusion List config indicates "There are 3 different sizes of default exclusion list provided by ServiceNow that can be used as a good way to get started." It looks like "Small (5000)" is installed by default. What are the other 2 leve...
I found a table in my lab instance for the ServiceNow University course "Vulnerability Response (VR) Implementation On Demand (Xanadu)". The table is named Integration Instance [sn_sec_int_impl]. It is filled with records named things like "Veracode ...
As is general best practice, by company policy I'm also required not to use real production data in our non-production instances of ServiceNow. I find it challanging to gain compliancy with Host Vulnerability Response. I do believe it makes sense not...
What are your best practices for dealing with stale assets? I'm particularly looking for a way to deal with VIT's from hosts that have been purged from Qualys. When the next sync occurs, usually once a day, the VIT's remain open for hosts that we no ...
