Can risk ratings on VITs or VULs be manually overridden?

LeslieC
Tera Expert

Hello!
Can the risk score on a vulnerability item or Remediation Task be manually changed? We do have risk rules set up but it doesn't work perfectly. Also, in some cases, our SIRT team will deem a vulnerability a higher risk than has been calculated. Is there a role or particular access level that allows this?

Thanks,

Leslie 

1 ACCEPTED SOLUTION

Chris McDevitt
ServiceNow Employee
ServiceNow Employee

I think it is a bit more complicated than that.... because you could rerun the Risk Scoring; that manual score would be overwritten.

Here is what I have implemented in the past:

  • Add a priority flag to the Third-Party table and use that as part of your Risk Scoring
    • Grant the ability to set this flag
  • Add your own Scoring Field (Hide OOB) use a BR to populate it (and check to see if it populated already before the setting is)
    • Grant the ability to set this field

Of course, there are a few ways to solve this.... 

  • Tune your Risk Scoring
  • Flag the Thrid-Party table (i.e., at the Vulnerability Level - Third-party)
  • Set the value or a new value at the Vulnerable Item Level.

 

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3 REPLIES 3

Steven16
ServiceNow Employee
ServiceNow Employee

Have you tried various options and weighed scores related to your risk calculator to get the table of criticality and ratings that are relevant to your business assets.

 

Hi Steven,

Thanks for the response. We have done this. This would be for rare cases - one-offs, so to speak. 

Chris McDevitt
ServiceNow Employee
ServiceNow Employee

I think it is a bit more complicated than that.... because you could rerun the Risk Scoring; that manual score would be overwritten.

Here is what I have implemented in the past:

  • Add a priority flag to the Third-Party table and use that as part of your Risk Scoring
    • Grant the ability to set this flag
  • Add your own Scoring Field (Hide OOB) use a BR to populate it (and check to see if it populated already before the setting is)
    • Grant the ability to set this field

Of course, there are a few ways to solve this.... 

  • Tune your Risk Scoring
  • Flag the Thrid-Party table (i.e., at the Vulnerability Level - Third-party)
  • Set the value or a new value at the Vulnerable Item Level.