Customizing Security Incident New UI

[Khanna Ji]

Is it possible to customize the Security Incident New UI? Changing form fields or form layout?

[andy_ojha · Accepted solution]

Hey there,

Through configurations, it is possible to make some adjustments to the Security Analyst Workspace.

For example, you can control the default fields a user sees on the form / banner.

You can make adjustments to the SIR form layout, and target the "View name" called `SIR New UI`, so that you can show additional baseline fields or also custom fields you have created.  You will need to make these configurations in the Application Scope called `Security Incident Response UI`.

There are also a series of System Properties that control the behavior of the Security Analyst Workspace, you can check those out here:

- https://docs.servicenow.com/bundle/newyork-security-management/page/product/security-incident-respon...

Reference:

[Mois_s1]

I have the same problem.
I developed a permission lock on Playbook Tasks in the old UI, but in the NEW UI nothing that I did works.
 So far I have not been able to get information to remedy this

[Littbarski1]

I am trying to make changes to the form view and list layout but I have not seen this view name on any of the instances I have worked with, has it changed?
I can see New UI - Related List Configurations, New UI - Form Layout Configurations. both don't look like what is being loaded on the UI.

[andy_ojha]

Hey there - this application and experience has been overhauled quite a bit since this post from 2019.

Perhaps consider creating a new post here on the SecOps Community, and call out what experience you are working with for SIR, and the issue / config you are working on, with a screenshot.

There is the older SIR UI / Workbench (2018 - 2023) - aka the older "SIR New UI" at that time - which was a one-off experience for SIR that this older post relates to.

Then, there is the new SIR Analyst Workspace, that is using the "Next Experience" Platform Workspace / aka Configurable Workspace (Released Feb 2023)

• https://www.servicenow.com/community/secops-articles/the-all-new-security-incident-response-workspac...

Suspect that you are trying to make adjustments to the newer SIR Analyst Workspace - which is different.