What is the difference between the Flow Designer vs Process Automation Designer. Since PAD is developed with the help of the flow designer, what the speciality of PAD? When, How, Where this PAD is used. Is PAD is specifically avaliable only for the S...
Hi all! My question is like what the purpose of is using a Calculator. How to configure it? And my understanding is that it is used to prioritize the severe SI. But I need some more clarity in this topic. And what is the purpose of Group Calculator?T...
Hi All !! Can someone give me a clear view what are the concepts are important in SIR and I have an interview can someone provide the important topics which should need to more focused.Thanks in advance!
Hello, We have a requirement to allow more than one way of classification of VITs whereas ootb functionality picks the rule whichever matches first and ignores the rest. Currently, there is no OOTB Classification Type in sn_vul_vulnerable_item. We h...
Major Security Incident Management: We are currently implementing Major Security Incident Management (MSIM) for a customer in the energy sector and are looking for guidance from others who have gone through the SharePoint integration setup — specif...
Hi, Tenable Integration on VR module is creating records on Unclassed Hardware table if it doesn't match with the existing CI.And those records come in with minimal information so when that same record is enriched in Tenable, will it be sent to Servi...
I am trying to Use background script, which is timing out after a while.The script I am using identifies Vulnerable Items (VITs) that are linked to more than one Vulnerability record through the sn_vul_m2m_vul_group_item table and prints the results...
Hi, I am getting error below when running Vulnerability Response Integration with Tenable. My instance is on australia version Error: Invalid response code received from TenableSCPluginIntegration: 403. Access denied. You do not have permission to ac...
Hi All, I have configured Defender Field Translation for the Priority field, but the Security Incident priority is not being populated as expected. I have also added logs for debugging; however, the logs are not captured in the System Log table.Could...
Hi Community, I'm currently working on setting up Qualys integration for Vulnerability Response following lab instructions.For some strange reason, integration job fails with error: "Cannot run REST-based integration without a Qualys API credential s...
Hope this email finds you well.When entering time in the Time Cards module, I am no longer able to tab between fields to enter my hours. Previously, I could use the Tab key to move quickly from one field to the next, making time entry much more effic...
Across the complete Vulnerability Response (VR) application, where can AI Agents be effectively implemented? Examples could include risk scoring, CI matching, assignment recommendations, remediation planning, vulnerability summarization, change autom...
IntroductionIntegrating vulnerability scanners with ServiceNow Security Operations is often one of the first steps organizations take toward automating vulnerability management. While Rapid7 InsightVM provides robust vulnerability discovery capabilit...
We're currently working with the Rapid7 Vulnerability Management (VM) integration and have encountered several challenges related to remediation tracking and asset synchronization.Some of the issues we're seeing include:Inconsistencies between vulner...
We have identified a limitation in the out-of-the-box Tenable integration related to asset deletion handling.Current BehaviorThe Tenable integration imports asset and vulnerability data into ServiceNow.When vulnerabilities are no longer present for a...
