Playbook

MReddy · ‎07-06-2026

i need to create playbook if security incident response record created based on condition like have category is policy violation i need to store in worknotes like kb article with the help of playbook ,

glideFather · ‎07-06-2026

ahoy @MReddy,

what have you tried so far? :))

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

Tanushree Maiti · ‎07-06-2026

Hi @MReddy

Refer:

Security Incident Response (SIR) Implementation On Demand

Playbooks Advanced

The all-new Security Incident Response Workspace is now live on store!

QuickStart Guide and Implementation Resources for Security Incident Response and Related Application...

https://www.youtube.com/watch?v=FU04cqUXIko

https://www.youtube.com/watch?v=iIuMxOW1HcY

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti