Restricted Caller Access Privilege should be on Update set?

[Bel_n Dom_nguez]

Hello everyone,

I'm developing Security Incident Response module for a cliente. It's my first experience managing scopes.

I have created an update set on Security Incident scope but when I do some changes I see the following records created on the update set:

Should these kind of records be included on my update and move to pre and production environments??

Thanks a lot!

Belén

[Chuck Tomasi · Accepted solution]

The system determines whether or not a file (record) is put in an update set is determined by two things. 

1. The update_synch dictionary attribute
2. The other is the table structure. if it is transactional data (e.g. incidents, sc_task, etc) it does not get captured by default.

[Chris McDevitt]

Belén,

Yes, you most likely want to leave those in your update set to be promoted.

https://docs.servicenow.com/bundle/london-application-development/page/build/applications/concept/re...

Please mark this as Correct or Helpful so others can benefit from our conversation.

[Bel_n Dom_nguez]

Thanks a lot for your responses!

I will include these records on my migration to pre-production environment.