Some of the vulnerability items of snow are not assigned to any assignment Group

[bharanikumar20]

Some of the vulnerability items in vulnerability response module of snow are not assigned to any assignment group

For example, A configuration item has various VITs created with different QIDs, Some are assigned to respective group., some are left unassigned.

I have also checked the assignment rules " Assign VI to CI Owning Team " .

[Satishkumar B · Accepted solution]

@bharanikumar20 

To resolve unassigned vulnerabilities in ServiceNow:

1. Verify Assignment Rules: Ensure the rule is correctly set up and active.
2. Check CI Mapping: Confirm CIs have correct assignment group mappings.
3. Review Data: Ensure vulnerabilities are properly linked to CIs.

These steps should help identify and fix the assignment issues.

also try to execute you schedule manually to check if gets assigned.

mark my response is helpful and accept the solution if it helped you

[Satishkumar B · Accepted solution]

@bharanikumar20 

To resolve unassigned vulnerabilities in ServiceNow:

1. Verify Assignment Rules: Ensure the rule is correctly set up and active.
2. Check CI Mapping: Confirm CIs have correct assignment group mappings.
3. Review Data: Ensure vulnerabilities are properly linked to CIs.

These steps should help identify and fix the assignment issues.

also try to execute you schedule manually to check if gets assigned.

mark my response is helpful and accept the solution if it helped you

[bharanikumar20]

@Satishkumar B - Thanks , I have found the issue .problem found with the Assignment rules and their execution.

The rule stops processing once the criteria matches. 

https://www.servicenow.com/community/secops-forum/vulnerability-assignment-rule-logic-and-execution-...

[Satishkumar B · Accepted solution]

@bharanikumar20That's absolutely correct. Assignment rules operate via a Business Rule on the Vulnerable Item table called "Run assignment rules," which invokes the Script Include "AssignmentUtils" and calls the method "getAssignmentGroup."

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