My Configuration Compliance integration with Qualys is pulling in test results with the CI's but it is not populating the Technology field or the technology field is filled in with a value of random numbers and letters. Please see image below which shows a chart sorting my technology field. What is the issue here?
Hey there - those random characters and numbers, are what we refer to as SYS_IDs in ServiceNow.
In this case, each record on the Test Result table, has a reference field that points to the Technologies table - that field is the Technology field. For reference fields, if we see the SYS_ID being displayed, rather than a more friendly display value like the name, it tends to signal a problem - as you are pointing out.
It appears there is a known issue for this - would suggest opening a Support Case with ServiceNow for help on this, and reference KB1449263.
If you open your CC Technologies table (in the left nav, go to "sn_vulc_technology.list") -- you may see an odd behavior of multiple rows showing the same ID, some with a real name and some empty -- for the Technology data imported from Qualys (Controls)...
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