email for request management

[AEC]

Can anyone advise on a question that has me scratching my head  - my company has recently started using service catalog and request management. The "users" want to be able to send emails from within catalog tasks. On incident and change forms they would simply click on the "more options" icon in the form header and select "Email"  however in both service requests and catalog tasks "Email" does not appear in the more options menu?  

[Kieran Anson · Accepted solution]

Hi @AEC ,

you can enable the email client by adding the following attribute to the table's collection record

email_client=true

See following example for the incident table

 

[Kieran Anson · Accepted solution]

Hi @AEC ,

you can enable the email client by adding the following attribute to the table's collection record

email_client=true

See following example for the incident table

 

[Dr Atul G- LNG · Accepted solution]

Hi @AEC 

https://www.servicenow.com/docs/r/platform-administration/enable-email-client.html

Procedure

1. Open a record in the table that you want to enable the email client for.
   For example, to enable the email client for the Problem [problem] table, navigate to Problem > Open, and then open any problem record.
2. On the form, select the menu icon ( ) and then select Configure > Dictionary.
3. On the Dictionary Entries list, open the record of type Collection.
   The record does not have any entry for Column name.
4. On the form, in the Related Links section, select Advanced view.
5. In the Attributes field, enter email_client=true.
   If there are other values in the field, separate the attribute with a comma.
6. Select Update.