Feedback pop up after submitting a catalog item in itil view(not in portal view)

[Haridevan Vamad]

How to create a pop up after submitting a catalog item in itil view

The pop up should look like below on the Order status page.

Functionality:-

Once the feedback is submitted the data will be stored in the custom table with the request details and the feedback provided.

Could someone please help in achieving this requirement. 

@Servicenow 

[Dr Atul G- LNG]

Hi @Haridevan Vamad 

I don’t have an answer for this, but I have a question: What’s the purpose of having feedback even before the item is ordered? Shouldn’t feedback be taken once the item is ordered or fulfilled?

[Ankur Bawiskar]

@Haridevan Vamad 

the 2nd screenshot you shared is coming from OOB logic.

you will have to customize the OOB UI macro or UI page which gets rendered when catalog item is submitted.

What's your business requirement for this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Haridevan Vamad]

The purpose is to get the feedback of the catalog item. Or any issue they faced while submitting item. 

Would like to know the response from the user.

From the portal we have that pop-up configured but is it possible to do the same from the itil view? Could you please help for the same

[Dr Atul G- LNG]

Thanks @Haridevan Vamad  for update. ITIL view is for fulfiller, so in that case, you need to modify the code of the order now button and then insert the survey code there. Which is a customization and not recommend.