Making Custom Widget Variables Within Record Producers Public

MadelineM
Tera Contributor

yesterday

Hello!  I created a service now record producer item that contains a custom variable.  This variable references a widget I created to use google maps autocomplete.  I put this record producer in a public facing service portal and made the custom widget public.  I saw for all variables that you have to set permissions on who can read, write, and create them I made sure public users could see them. For the custom widget, the permissions are not available to set.  Because of this public users cannot see my custom variable in the record producer, even though the widget itself is public.  Does anyone know a way to make this variable visible to public or non logged in users? I have been trying to troubleshoot it through ui policies or scripts but this does not seem to be working.

0 Helpfuls
  • 209 Views
1 REPLY 1

Utpal Dutta
Tera Guru

yesterday

Hi @MadelineM ,

I don't think you could add custom type of variable in an MRVS. There is an OOB business rule that prevents this insertion.

Could you try doing it in a single row varaible set? If not, and you still need to do it in MRVS only then I would suggest creating whole MRVS as custom which increases maintainibility. 

 

Please mark my answer helpful & accpet this solution if it helps.

 

Thanks,

Utpal

0 Helpfuls