Record producer multi variable set dialog blank after clicking add

[Roaf]

Hello,

I created a record producer with variable set (multi) the other day tested and everything was working fine. Today, I went in and clicked that Add button on the multi-variable row set, and it just shows me a blank dialog with the Title Add Row. 

Is this something happening to everyone on the platform currently ? 

Thanks.

[Juhi Poddar]

Hello @Roaf ,

It's working fine for me, and I'm able to add rows to a Multi-Row Variable Set without any issues.

This could potentially be a browser cache issue. I would recommend:

• Clearing your browser cache and cookies.
• Testing in an incognito/private browsing window.
• Trying a different browser.
• Performing a cache flush on the instance (cache.do) if you recently made changes to the MRVS or related scripts.

If the issue persists, could you share whether there are any Client Scripts, UI Policies, or Catalog Client Scripts associated with the MRVS? Also, check the browser console for any JavaScript errors when clicking Add, as they can sometimes cause the dialog to render blank.

Hope this helps!

Thank You!

Juhi Poddar

[Tanushree Maiti]

Hi @Roaf 

1. 

• Navigate to Service Catalog > Catalog Variables > Variable Sets.
• Open your Multi-Row Variable Set.
• Scroll down to the Variables related list.
• Check every single variable and ensure the Name field is populated with a valid, unique backend name (avoid spaces and special characters). If any variable is missing its name, populate it, save, and test again

2. Verify your Catalog client script and Catalog UI policy on that Variable set.

3.Clear your browser cache and try an incognito window.

4.Navigate to cache.do in the filter navigator (if you have admin rights) to clear the instance-side cache. 

[Ankur Bawiskar]

@Roaf 

you will be the better person to know what changed suddenly in the instance since you have the access

Did you check by clearing cache using cache.do and then logout and login?

Also did the instance get upgraded recently?

Anyone made those variables hidden?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Roaf]

The instance was updated recently which I was not aware. It was updated from Yokohama to Australia on the dev instance. Through troubleshooting I found is that the dialog is blank when using "Preview" link in the record producer(com.glideapp.servicecatalog_cat_item_view.do) but is it not link when going through sp?id=sc_cat_item&sys_id=******

So it seems like the record producer and MRVS is set up correctly, something in the update must have done something.