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05-21-2025 09:43 AM
Hi everyone,
I’ve created a Catalog Item and modified the label of the “Order Now” button to display as “Submit”. When I open the item using the Platform UI, the button correctly shows “Submit”.
However, when I access the same Catalog Item through the Service Portal, the button still displays as “Order Now”.
I’m currently working within an Update Set, and I already followed the suggestion to go to:
Maintain Cart Layouts → Browser widget → Item Ordering Widget → Buttons tab
From there, I unchecked all other buttons and changed the label — but the update only reflects in the UI, not in the Service Portal. ( I have used the Related Items option to apply to the current update set I am currently working).
Is there a specific widget or configuration I should update to ensure the label change is applied in the Service Portal as well?
Thanks in advance!
Solved! Go to Solution.
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05-21-2025 11:57 PM
hi @barbaratosetto ,
Did you tried below
Changing the order now button to Submit on the Service Portal then you can easily do it by making following changes on the catalog item.
Note: this setting not on the cart layout but at the Catalog item level.
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK
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05-21-2025 11:57 PM
hi @barbaratosetto ,
Did you tried below
Changing the order now button to Submit on the Service Portal then you can easily do it by making following changes on the catalog item.
Note: this setting not on the cart layout but at the Catalog item level.
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK
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05-22-2025 12:05 AM
check approach shared by @Bhavya11
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader