Catlog item
If service catlog in connect the service portal then portal in location offshore select means automatic to select country in india then next citys are Hyderabad, Bengaluru, Chennai are selected how to do please explain
Forum Posts
Custom portal Attachment variable values
Hi This is Rajkumaram trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and ...
How to manage Available For and Available For Subscriber catalog item visibility
Hi everyone,I am exploring options for navigating the "Available For" and "Available For Subscriber" mechanisms for making a catalog visible for the end-users. We used to manage visibility using User Criteria in the "Available For"/"Not Available For...
Resolved! Custom portal attachment variables issue
Hi This is Rajkumaram trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and ...
How can I save the value of the task variable in the ritm?
Hi all,I have a workflow, inside which I've inserted the 'Catalog Task' box. The variables for my catalog item are contained in the task. In the ritm, I enter the task and find the variable, enter a value, and save it. I return to the ritm and save i...
Query comments from sys_journal_field for Requested Item has read access to admin only why ?
Why is a user who has commented on a Requested Item unable to query and view their own comments in a custom widget, while only admins are able to see all comments? Additionally, I’d like the user who initiated the Requested Item to be able to view al...
Anyway to use $sp.getCatalogItem method in server script
Hi, Is there anyway to use $sp.getCatalogItem in platform server script (business rule/script include)? I could only get it working in a portal server script. https://developer.servicenow.com/dev.do#!/reference/api/zurich/server/no-namespace/c_GlideS...
Free Utility: Paste a User Story → Generate Catalog Item
Building catalog items can be tedious and repetitive, so I built a free utility that turns a plain-English user story into a first-draft scaffold. What it GeneratesBackground script for sc_cat_item creationVariables (item_option_new) with type, order...
Choices for Questions in survey displaying backend values in report
I have created report on asmt_assessment table which shows responses submitted by user for the survey. Question in the survey are as in attached image. But in report it is picking up backend numeric values, for ex. if user selects very satisfied then...
How to expand the entire field of a list collector
I have a variable called "Additional contacts." It pulls from the sys_user table to display the names of users within the organization to select from. The problem is, there are Mutiple users with the same name and no way to distinguish them. Is there...
Resolved! How to hide fields based on time
I have a user who wants a yes or no field hidden at certain times on a servuce catalog request item. Between 8 am and 5 pm the field should be hidden. I know I need to use an onload client script for this, but I can't seem to find the code to make it...
How to intrgrate catalog item with JIRA by using flow designer
Can someone please guide me on how to integrate (Bi - Directional) the service catalog with JIRA using Flow Designer?
Resolved! Change item field on RITM
Has anyone used a workflow in which the Item (catalog item) on the RITM is updated after the request is submitted? An example is a request was submitted using catalog item A, but catalog item B is more appropriate? Or they chose a generic catalog i...
Resolved! Alternative to attachment variable
Hello All, i am trying to have multiple attachments to be attached in the catalog form. Since attachment variable can have a single attachment attached add a single time, so I want something that is alternative to that variable and that variable is j...
URGENT: Catalog client script in backend not working
Hello community. I have a variable set for a catalog item. This VS have multiple catalog client scripts.They are working in portal, but not in backened.Why? Thanks.