I have created a ServiceNow catalog item with a variable (for example, "Asset"), and I have added a widget to the item to display related records. The widget currently updates when I manually click a "Refresh" button, which retrieves the data based o...
I ‘m creating my first AI Agent, and ‘m experiencing an issue where it gets stack on the Configuration Item tool processing when testing it. I have attached a document detailing the configuration I did and the test result. Please assist/advise.
When we start creating a catalog item using Catalog Builder, OOB three templates appear as below:1. AES App Intake Template2. AES Record Producer3. AES Standard items in Service CatalogIs there any way to avoid their visibility. Also, the Avaialble f...
I need to hide the on change client script based on the variables selected in the order guide describe needs.I have tried to use this client script and its not working:function onChange(control, oldValue, newValue, isLoading) { if (isLoading) return...
I have a requirement where onload only few variables visible and other variable sets should be collapsed.for example, when onload only resource type and requested for should be visible.The rest fields are inside variable sets Pre requistes and locati...
Hello everyone,We're experiencing a peculiar issue with a multi-country portal where a UI Policy is clearing variables but also causing unexpected behavior.The Problem:We've configured a UI Policy with a Clear Value action to remove certain variables...
Hi All,i have created an external catalog item called "Contact CSM" which should only be visible to customer belonging to account segment called Europe.What i have done so far:1. Added a user criteria (europe_customers_only) created with advanced scr...
If service catlog in connect the service portal then portal in location offshore select means automatic to select country in india then next citys are Hyderabad, Bengaluru, Chennai are selected how to do please explain
Hi This is Rajkumaram trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and ...
Hi everyone,I am exploring options for navigating the "Available For" and "Available For Subscriber" mechanisms for making a catalog visible for the end-users. We used to manage visibility using User Criteria in the "Available For"/"Not Available For...
Hi This is Rajkumaram trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and ...
Hi all,I have a workflow, inside which I've inserted the 'Catalog Task' box. The variables for my catalog item are contained in the task. In the ritm, I enter the task and find the variable, enter a value, and save it. I return to the ritm and save i...
Why is a user who has commented on a Requested Item unable to query and view their own comments in a custom widget, while only admins are able to see all comments? Additionally, I’d like the user who initiated the Requested Item to be able to view al...
Hi, Is there anyway to use $sp.getCatalogItem in platform server script (business rule/script include)? I could only get it working in a portal server script. https://developer.servicenow.com/dev.do#!/reference/api/zurich/server/no-namespace/c_GlideS...
