Hi All, I have a requirement where i have to pull the values entered in the multi Row Variable set on another catalog item. Example: Catalog Item A - Already submitted values into variable set Example: Catalog Item B - User will enter the RITM in Re...
Hello, I am encountering the issue, where the Due date [due_date] field on REQ and RITM form is auto-populated with the current date of the Catalog item submission.I can't find any Business Rules or Client scripts or Flows/Workflows, that set the Due...
I want populate the L2 Support group and its manager on order form, how we can achieve this.When we entered the asset tag then this field will be populate automatically.
We have a active product with the name "Approver user" in subscription management and we have around 3000 license for this but none is allocated to any user. FYI we already have all approvals set up in the system without assigning this license/produc...
Hi Team,I have a requirement where we have two Record Producers created on a custom table that extends from the Task table. When users submit a Record Producer, they provide input through variables, but I haven't created corresponding fields in the b...
How to create a pop up after submitting a catalog item in itil view The pop up should look like below on the Order status page.Functionality:-Once the feedback is submitted the data will be stored in the custom table with the request details and the ...
I would like to create a form for users to fill out which then would create a Story in ServiceNow for our team. Is this possible without doing customizations?
I am creating one catalog item in which there is one reference variable accessing the group table. I am mapping the choices available for this field to a request form field. But somehow this form field is not populating on form layout. I checked the ...
Hi All,I'm just stumbling across a problem in a customer project that when a user with Itil role orders a catalog item the notification "Request was opened" or any other notification on sc_request is not triggered and not sent, but notifications are ...
Hello All, We have the below catalog form and based on the input provided by user, we need to mask SSN or DOB from incident long description using flow designer. Could you please suggest some sample scripts for the same. Thanks in adavance
Hello Developers, I'm building a custom flow for a catalog item.There are 2 sctask. No.4 & 6. 1st time - When 4 is closed, 6 will be created. 1st time - When 6 is closed skipped, then 4 will be re-opened.2nd time - Again when 4 is closed, 6 will re-o...
Hello,I'm experiencing an issue where HTML type variables (as well as label and macro UI types) are not being displayed in the Ticket Fields widget in Service Portal. I was directed to KB article KB0820434 which explains that modifying a specific lin...
TeamI need your help again!Goal: Cancel all Requests that are waiting for approval that is 90 days or olderNeed to run a background scrip to do the following:Pull a sysapproval_approver state is Requested and older than 90 daysOn the correlating Requ...
Hi Experts, I'm encountering an unusual issue that I'm not familiar with. The values selected in my dropdown (from a recently created catalog item) are not persisting for some reason. I'm unsure why this is happening and would appreciate any assistan...
Hi - I have a requirement to create bulk requests for users using an excel file. To achieve that I have created a data source and transform map. The Excel template includes fields likeRequested ForVariable 1Variable 2Variable 3 The Transform map is u...
