HI Team, I have a requiremnt related to date filed. Once a user selects a first date for ‘varaible 1”, the earliest subsequent dates available in “Variable 2” will be 7 days after the first one.and same Once a user selects a 2nd date for ‘varaible2 ”...
Hi Everyone, We have placed the application within the application scope. we want to understand if the scope of the application can be updated/set to Global. We have gone thorough the following old posts and want to understand if the feature is still...
I am using following script and when the script executes it should cancel the existing SLA and new sla gets attached as starting condition meets. The script works find when the new sla is different than the old one that is if new sla is 5 days and cu...
Hi Not sure if this has happened to anyone and this is linked to catalog items on the service portal. On the portal i have 2 Record producersTARRCAS - Report a FaultTARRS - Report a Fault Key words = TARRCAS, TARRCAS TRAFFIC AND REVENUE REPORTING AND...
Hi all, I am having doubts regarding one requirement. The requirement is in user criteria the manager should have atleast one employee reported to him and one of the user should have the employee type as EMPL. I have completed the requirement but nee...
In alm_asset table I have location field. My requirement is, the asset record should be editable to only those users whose location match with the location of asset record. For others it should be read only except for admins and some other roles. Ple...
We have an integration with SCCM to import assets/computer data into ServiceNow. OOB the "Most recent discovery" column is mapped with "lastHWscan". But we wanted to change this mapping with most recent SCCM connection date.I have two questions here,...
Hi ServiceNow Community, I find complication in current project.Is it possible to use same MRV in 2 Catalog Items with different MRV fields configuration?eg. Catalog 1MRV-Storage (New)-Quantityeg. Catalog 2-Storage (New) < Hide this field-Quantity < ...
Hi everyone,I’ve created a Catalog Item and modified the label of the “Order Now” button to display as “Submit”. When I open the item using the Platform UI, the button correctly shows “Submit”.However, when I access the same Catalog Item through the ...
Hi Everyone,I've created a request item and added a 'Validity' variable (a date field). If this field contains a value—for example, 26-02-2023 at 09:00:00—the task should be created exactly at that specified date and time. use case - For Internet acc...
Hi, I am having difficulty with a Catalogue Item and a new variable I created for it. The variable shows on the RITM and SCTask in the Global view, however when I look at the RITM+ SCTask in the Service Operations Workspace view, the Variable field i...
Hi All , If there is any service portal developers i need your help here!I am using approval widget in service portal page. But it was not displaying to end users in portal. To the user who has approval user or approval admin role it displaying. But...
I have been asked to put a bar chart (report) on a dashboard where each bar represents the count of how many times a check box has been checked on a requested item. For example, requested item "Example" has a series of 26 check boxes labeled A - Z an...
I am getting below ATF Client error while interacting with AI search Element. Basically, trying to enter value in AI search textbox through 'Set Component Values (Custom UI)'. "This step failed because the client error '#226921 [ais] AisDotWalkElemen...
Hi all, I’m working on a scenario where, if I select the option ‘Other Legal Device Marketing’ under the field ‘Which of the following does your query relate to?’, and the jurisdiction is set to ‘Philippines’, then a follow-up question should be dis...