I am getting below ATF Client error while interacting with AI search Element. Basically, trying to enter value in AI search textbox through 'Set Component Values (Custom UI)'. "This step failed because the client error '#226921 [ais] AisDotWalkElemen...
Hi all, I’m working on a scenario where, if I select the option ‘Other Legal Device Marketing’ under the field ‘Which of the following does your query relate to?’, and the jurisdiction is set to ‘Philippines’, then a follow-up question should be dis...
We have Service Catalog item that we wanted to have notifications on once a week as a reminder.I registered an event and have a scheduled job that runs on Tuesday to create this event. Then I have a Notification that listens to this event. I execute...
I have a requirement where we need to create a catalog item, and in question there are two options
I have a requirement where timecard should not generate for below conditions: Users with ITIL role, even if they have timecard roles.Users whose Job Level is any of: Manager, Executive, Supervisor, Director. Schedule job: (auto generate timecard) /sy...
Hi, is there a way to have a catalog item only visible on the Portal. I know that you can hide it on portal, but can you hide it in the IT Expert Interface (Native UI)? Or perhaps there's a way to restrict a user's access only to portal for a specifi...
Hi I am carrying out the Service Now fundamentals training and I am at the part of the Service Catalog, but I cannot see where to access it, as the screen I go into doesnt reflect the instructions on the Task sheet
Hi, I have a flow where I use "Ask for approval" action and there I set multiple approvals, one of them includes a group approval. However, once I submit a Catalog Item, group approvals end up in REQ approvers related list (Already with the approved ...
Hi All, I have a requirement where i have to pull the values entered in the multi Row Variable set on another catalog item. Example: Catalog Item A - Already submitted values into variable set Example: Catalog Item B - User will enter the RITM in Re...
Hello, I am encountering the issue, where the Due date [due_date] field on REQ and RITM form is auto-populated with the current date of the Catalog item submission.I can't find any Business Rules or Client scripts or Flows/Workflows, that set the Due...
I want populate the L2 Support group and its manager on order form, how we can achieve this.When we entered the asset tag then this field will be populate automatically.
We have a active product with the name "Approver user" in subscription management and we have around 3000 license for this but none is allocated to any user. FYI we already have all approvals set up in the system without assigning this license/produc...
Hi Team,I have a requirement where we have two Record Producers created on a custom table that extends from the Task table. When users submit a Record Producer, they provide input through variables, but I haven't created corresponding fields in the b...
How to create a pop up after submitting a catalog item in itil view The pop up should look like below on the Order status page.Functionality:-Once the feedback is submitted the data will be stored in the custom table with the request details and the ...
I would like to create a form for users to fill out which then would create a Story in ServiceNow for our team. Is this possible without doing customizations?