Hi ServiceNow Community, I find complication in current project.Is it possible to use same MRV in 2 Catalog Items with different MRV fields configuration?eg. Catalog 1MRV-Storage (New)-Quantityeg. Catalog 2-Storage (New) < Hide this field-Quantity < ...
Hi everyone,I’ve created a Catalog Item and modified the label of the “Order Now” button to display as “Submit”. When I open the item using the Platform UI, the button correctly shows “Submit”.However, when I access the same Catalog Item through the ...
Hi Everyone,I've created a request item and added a 'Validity' variable (a date field). If this field contains a value—for example, 26-02-2023 at 09:00:00—the task should be created exactly at that specified date and time. use case - For Internet acc...
Hi, I am having difficulty with a Catalogue Item and a new variable I created for it. The variable shows on the RITM and SCTask in the Global view, however when I look at the RITM+ SCTask in the Service Operations Workspace view, the Variable field i...
Hi All , If there is any service portal developers i need your help here!I am using approval widget in service portal page. But it was not displaying to end users in portal. To the user who has approval user or approval admin role it displaying. But...
I have been asked to put a bar chart (report) on a dashboard where each bar represents the count of how many times a check box has been checked on a requested item. For example, requested item "Example" has a series of 26 check boxes labeled A - Z an...
I am getting below ATF Client error while interacting with AI search Element. Basically, trying to enter value in AI search textbox through 'Set Component Values (Custom UI)'. "This step failed because the client error '#226921 [ais] AisDotWalkElemen...
Hi all, I’m working on a scenario where, if I select the option ‘Other Legal Device Marketing’ under the field ‘Which of the following does your query relate to?’, and the jurisdiction is set to ‘Philippines’, then a follow-up question should be dis...
We have Service Catalog item that we wanted to have notifications on once a week as a reminder.I registered an event and have a scheduled job that runs on Tuesday to create this event. Then I have a Notification that listens to this event. I execute...
I have a requirement where we need to create a catalog item, and in question there are two options
I have a requirement where timecard should not generate for below conditions: Users with ITIL role, even if they have timecard roles.Users whose Job Level is any of: Manager, Executive, Supervisor, Director. Schedule job: (auto generate timecard) /sy...
Hi, is there a way to have a catalog item only visible on the Portal. I know that you can hide it on portal, but can you hide it in the IT Expert Interface (Native UI)? Or perhaps there's a way to restrict a user's access only to portal for a specifi...
Hi I am carrying out the Service Now fundamentals training and I am at the part of the Service Catalog, but I cannot see where to access it, as the screen I go into doesnt reflect the instructions on the Task sheet
Hi, I have a flow where I use "Ask for approval" action and there I set multiple approvals, one of them includes a group approval. However, once I submit a Catalog Item, group approvals end up in REQ approvers related list (Already with the approved ...
Hi All, I have a requirement where i have to pull the values entered in the multi Row Variable set on another catalog item. Example: Catalog Item A - Already submitted values into variable set Example: Catalog Item B - User will enter the RITM in Re...
