Hi everyone,We are facing an issue in Customer Service Management (CSM) after implementing a customization on the sn_customerservice_contact_relationship table.We added a custom button that lets the user select a different account from a dynamic drop...
Hi Experts, I am working on catalog form where it as 1 field based on the drop down selection we have 4 more fields whose drop down values is dependent on eachother while system ID field has around 60 chocies values in drop down how can we manage thi...
Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...
Hello, I have a form (project resource request) that uses a multirow variable set to collect dates along with other fields, once submitted a ticket is raised, this form works fine. I have a second form (project resource amendment) that has a drop l...
I have created a custom workspace and created a new page from scratch. On the page I have added a single catalog item and linked to it by the sys_id. So far, so good. It loads as you would expect. When submitting the catalog item (clicking the submit...
Is it possible in ServiceNow to create a subflow that performs the following?Sends approval reminders with a maximum waiting period of 21 days for outstanding approvalsAutomatically cancels the Service Request (SR) if the approval is not completed wi...
Hi Everyone, We are running into an issue with the Service Catalog API on our Zurich instance and are hoping the community can help us figure out what is going on. What we are trying to doWe are performing an integration that submits catalog item req...
I am trying to add a simple HTML widget to the search page in the csm portal. The requirement is to inform non-logged in users that more results may be available if they log in. Using the Portal designer I have added an HTML widget with no code, only...
Hello, Can someone please guide me on how to achieve a functionality in service portal where a form needs to be dynamically generated based on a JSON file uploaded? Description- There should be a field for uploading a JSON in a catalog item. Once a f...
The text added to the "Instructions" field of variable currently appears to the right of the field on the Service Portal form. It should instead be displayed on a new line below the field. This is the issue in Zurich version Patch4. Please find the s...
How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site?How can this be achieved?
I have added variable set for catalog item, but associated fields are not visible in Catalog form, but it is already added to other catalog items, there variable set fields are visible for them. please quickly give the response.
I have created a ServiceNow catalog item with a variable (for example, "Asset"), and I have added a widget to the item to display related records. The widget currently updates when I manually click a "Refresh" button, which retrieves the data based o...
I ‘m creating my first AI Agent, and ‘m experiencing an issue where it gets stack on the Configuration Item tool processing when testing it. I have attached a document detailing the configuration I did and the test result. Please assist/advise.
When we start creating a catalog item using Catalog Builder, OOB three templates appear as below:1. AES App Intake Template2. AES Record Producer3. AES Standard items in Service CatalogIs there any way to avoid their visibility. Also, the Avaialble f...
