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05-21-2025 09:43 AM
Hi everyone,
I’ve created a Catalog Item and modified the label of the “Order Now” button to display as “Submit”. When I open the item using the Platform UI, the button correctly shows “Submit”.
However, when I access the same Catalog Item through the Service Portal, the button still displays as “Order Now”.
I’m currently working within an Update Set, and I already followed the suggestion to go to:
Maintain Cart Layouts → Browser widget → Item Ordering Widget → Buttons tab
From there, I unchecked all other buttons and changed the label — but the update only reflects in the UI, not in the Service Portal. ( I have used the Related Items option to apply to the current update set I am currently working).
Is there a specific widget or configuration I should update to ensure the label change is applied in the Service Portal as well?
Thanks in advance!
Solved! Go to Solution.
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05-21-2025 11:57 PM
hi @barbaratosetto ,
Did you tried below
Changing the order now button to Submit on the Service Portal then you can easily do it by making following changes on the catalog item.
Note: this setting not on the cart layout but at the Catalog item level.
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK
Regards
BK
LinkedIn: https://www.linkedin.com/in/bhavyashree-karanth-55032a121
YouTube: https://www.youtube.com/@NowWithBhavya
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05-21-2025 11:57 PM
hi @barbaratosetto ,
Did you tried below
Changing the order now button to Submit on the Service Portal then you can easily do it by making following changes on the catalog item.
Note: this setting not on the cart layout but at the Catalog item level.
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK
Regards
BK
LinkedIn: https://www.linkedin.com/in/bhavyashree-karanth-55032a121
YouTube: https://www.youtube.com/@NowWithBhavya
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05-22-2025 12:05 AM
check approach shared by @Bhavya11
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
