Service Graph Connector for ScienceLogic

[paul_huss]

Has anyone implemented the Service Graph Connector for ScienceLogic?  Configuration is mostly on the ScienceLogic side and isn't real clear on the connection parameters.

[KPNow]

ScienceLogic PowerFlow acts as a push mechanism. PowerFlow executes the ETL logic on the ScienceLogic side and POSTs the formatted payload into ServiceNow’s Identification and Reconciliation Engine (IRE) via REST APIs.

Step 1: Configuration in ServiceNowBefore setting up ScienceLogic PowerFlow, complete these foundational steps in your ServiceNow instance:Install Applications & Dependencies:Install Service Graph Connector for ScienceLogic from the ServiceNow Store. Ensure CMDB CI Class Models plugin is up to date. Create Service Account & Credentials:Create a dedicated ServiceNow user (e.g., sl1_sgc_user). Grant roles: x_scl_sgc.user (or the application-specific role provided by the connector store app) along with standard REST integration permissions (import_transformer / rest_api_explorer).Ensure Web service access only is checked for security.

Step 2: Configuration on the ScienceLogic Side (PowerFlow)Most configuration takes place inside ScienceLogic PowerFlow using the ServiceNow Service Graph Connector SyncPack. 1. Import the SyncPackIn PowerFlow UI, navigate to SyncPacks and import/install the ServiceNow Service Graph Connector SyncPack. 2. Configure the Connection Object (The Core Configuration)Navigate to Configurations in PowerFlow and edit/create a configuration object aligned with the SGC SyncPack.

.Step 3: Align and Schedule the ApplicationsIn the PowerFlow UI, navigate to Applications and align the newly created Configuration Object to the following tasks: Cache SL1 Device Classes: Caches device types locally in PowerFlow. (Must run first). Sync Devices from SL1 to ServiceNow via SGC: Main sync job that pulls inventory from SL1, formats it into ServiceNow SGC schema, and calls the internal Post to SGC REST call. Execution Sequence:Execute Cache SL1 Device Classes manually once.Configure a schedule for Sync Devices from SL1 to ServiceNow via SGC (e.g., daily or every 6–12 hours depending on environment scale).Step 4: Verification in ServiceNowOpen ServiceNow and navigate to Service Graph Connector Status Grid or CMDB Integration Dashboard.Run a sync job from PowerFlow and check the Integration Hub ETL / Import Sets table in ServiceNow (sys_import_set).Verify that payloads are arriving under the ScienceLogic Service Graph Staging Tables and processing through IRE without mapping errors.