Service Graph Connector for ScienceLogic

[paul_huss]

Has anyone implemented the Service Graph Connector for ScienceLogic?  Configuration is mostly on the ScienceLogic side and isn't real clear on the connection parameters.

[KPNow · Accepted solution]

ScienceLogic PowerFlow acts as a push mechanism. PowerFlow executes the ETL logic on the ScienceLogic side and POSTs the formatted payload into ServiceNow’s Identification and Reconciliation Engine (IRE) via REST APIs.

Step 1: Configuration in ServiceNowBefore setting up ScienceLogic PowerFlow, complete these foundational steps in your ServiceNow instance:Install Applications & Dependencies:Install Service Graph Connector for ScienceLogic from the ServiceNow Store. Ensure CMDB CI Class Models plugin is up to date. Create Service Account & Credentials:Create a dedicated ServiceNow user (e.g., sl1_sgc_user). Grant roles: x_scl_sgc.user (or the application-specific role provided by the connector store app) along with standard REST integration permissions (import_transformer / rest_api_explorer).Ensure Web service access only is checked for security.

Step 2: Configuration on the ScienceLogic Side (PowerFlow)Most configuration takes place inside ScienceLogic PowerFlow using the ServiceNow Service Graph Connector SyncPack. 1. Import the SyncPackIn PowerFlow UI, navigate to SyncPacks and import/install the ServiceNow Service Graph Connector SyncPack. 2. Configure the Connection Object (The Core Configuration)Navigate to Configurations in PowerFlow and edit/create a configuration object aligned with the SGC SyncPack.

.Step 3: Align and Schedule the ApplicationsIn the PowerFlow UI, navigate to Applications and align the newly created Configuration Object to the following tasks: Cache SL1 Device Classes: Caches device types locally in PowerFlow. (Must run first). Sync Devices from SL1 to ServiceNow via SGC: Main sync job that pulls inventory from SL1, formats it into ServiceNow SGC schema, and calls the internal Post to SGC REST call. Execution Sequence:Execute Cache SL1 Device Classes manually once.Configure a schedule for Sync Devices from SL1 to ServiceNow via SGC (e.g., daily or every 6–12 hours depending on environment scale).Step 4: Verification in ServiceNowOpen ServiceNow and navigate to Service Graph Connector Status Grid or CMDB Integration Dashboard.Run a sync job from PowerFlow and check the Integration Hub ETL / Import Sets table in ServiceNow (sys_import_set).Verify that payloads are arriving under the ScienceLogic Service Graph Staging Tables and processing through IRE without mapping errors.

[KPNow · Accepted solution]

ScienceLogic PowerFlow acts as a push mechanism. PowerFlow executes the ETL logic on the ScienceLogic side and POSTs the formatted payload into ServiceNow’s Identification and Reconciliation Engine (IRE) via REST APIs.

Step 1: Configuration in ServiceNowBefore setting up ScienceLogic PowerFlow, complete these foundational steps in your ServiceNow instance:Install Applications & Dependencies:Install Service Graph Connector for ScienceLogic from the ServiceNow Store. Ensure CMDB CI Class Models plugin is up to date. Create Service Account & Credentials:Create a dedicated ServiceNow user (e.g., sl1_sgc_user). Grant roles: x_scl_sgc.user (or the application-specific role provided by the connector store app) along with standard REST integration permissions (import_transformer / rest_api_explorer).Ensure Web service access only is checked for security.

Step 2: Configuration on the ScienceLogic Side (PowerFlow)Most configuration takes place inside ScienceLogic PowerFlow using the ServiceNow Service Graph Connector SyncPack. 1. Import the SyncPackIn PowerFlow UI, navigate to SyncPacks and import/install the ServiceNow Service Graph Connector SyncPack. 2. Configure the Connection Object (The Core Configuration)Navigate to Configurations in PowerFlow and edit/create a configuration object aligned with the SGC SyncPack.

.Step 3: Align and Schedule the ApplicationsIn the PowerFlow UI, navigate to Applications and align the newly created Configuration Object to the following tasks: Cache SL1 Device Classes: Caches device types locally in PowerFlow. (Must run first). Sync Devices from SL1 to ServiceNow via SGC: Main sync job that pulls inventory from SL1, formats it into ServiceNow SGC schema, and calls the internal Post to SGC REST call. Execution Sequence:Execute Cache SL1 Device Classes manually once.Configure a schedule for Sync Devices from SL1 to ServiceNow via SGC (e.g., daily or every 6–12 hours depending on environment scale).Step 4: Verification in ServiceNowOpen ServiceNow and navigate to Service Graph Connector Status Grid or CMDB Integration Dashboard.Run a sync job from PowerFlow and check the Integration Hub ETL / Import Sets table in ServiceNow (sys_import_set).Verify that payloads are arriving under the ScienceLogic Service Graph Staging Tables and processing through IRE without mapping errors.

[Tanushree Maiti · Accepted solution]

Hi @paul_huss 

Here is stored app available . Service Graph Connector for ScienceLogic .

Any Flow Designer Actions or Subflows exposed by that application can be used from your own Flow Designer flows, provided they are published and accessible in your application scope. ServiceNow Flow Designer is designed to allow reusable actions and subflows from installed applications and spokes.

Key features

• Use guided workflows to kickstart your CMDB setup 

• Keep your CMDB up-to-date 

• Gain real time insight into your ever-changing IT ecosystem

• Contextualize your environment to see how your CIs relate to each other 

• Establish the critical digital data foundation for automating incident management, change management, problem management, and other ITIL processes 

• More easily transform and share data payloads between SL1 and ServiceNow's CMDB 

• Sync devices from SL1 to populate and enrich ServiceNow CMDB