Add custom Ticket form in Service Portal

[venkatkk]

We have a portal to display ticket form when user click on request/Incidents from Requests from the top header menu. I have clone the OOB ticket form widget and added "Request_state" to display status of Request in the widget shown BUT not sure how to attach the custom ticketform widget into the my portal?

Pls Help

[amlanpal · Accepted solution]

Hi Venkat,

You might look into the below 3 helpful threads where you will find how to attach custom widget into Service Portal.

1. Add 'my requests' ticker to menu item

2. Service Portal: Adding custom menu to the SP Header

3. In portal Page I am adding menu under that menu item and sub-menu . But more than one sub-menu is no...

I hope this helps.Please mark correct/helpful based on impact

[amlanpal]

Hi venkatkk,

By any chance, did you able to see my last response?

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[venkatkk]

Thanks Amlan...Problem solved by creating new form for "Ticket Form" and then added the custom widget to it.

[nasreen]

Hi Venkat

Can you please provide more details on how you attached the custom ticket form to your menu items?

Thanks

Nasreen