Add users to multiple companies.

[fibssy]

Hi community. We just went live with servicenow in our company and there is a need to add a user to multiple companies. and select the correct company on he incident/change form How can I achieve this? Thank you in advance.

[Chuck Tomasi]

It sounds like you are using domain separation. Can you confirm?

[fibssy]

Hi Chuck, 

No, we are a B2B service provider and imported all users and companies in our instance within the global application.

[yash_11390]

Hello Chuck, thank you for this response.

What if we are using a domain separation ? how would we provide a user access to multiple but limited companies in that case ?

The goal here is the agent when logs in to the Service Portal, can raise an INC or a Request only for the companies he has access to.

[Chuck Tomasi · Accepted solution]

The company field on the sys_user record is a reference field. That means you can only point to one at a time. If you want to have multiple users in multiple companies, I recommend creating a many-to-many table and it will show up as a related list on the form (after you configure related lists of course.)

Docs: Create a many-to-many relationship