We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Request/RITM when it's closed.
Now they want a "time out period" added to that flow logic. They want the emails to go out daily for 5 business days and if no response is received, they want the following "timed out" actions to occur:
1. Close the linked task as Closed Incomplete
2. Create a new task
3. After new task is Closed Complete, have the RITM/Request close as Closed Incomplete
They want to use this for catalog items that are issued to staff - like wireless headphones or keyboard/mouse, etc. Staff request them and then "forget" to pick them up. Meanwhile, the Service Desk pulls the items out of inventory - place in a pick up shelf - and it stays there until the item is picked up.
I know how to do the Wait for Duration of time to resend the email - just looking for the right action to do the "time out" (stop sending emails) and then do steps 1 - 3 above.
Thanks!
