Adding a Time Out for a Due for a Duration of Time Action in a Flow

[terrieb]

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails.  Then once they get a response, they close the task linked to that action which closes the Request/RITM when it's closed.

Now they want a "time out period" added to that flow logic.  They want the emails to go out daily for 5 business days and if no response is received, they want the following "timed out" actions to occur:

1. Close the linked task as Closed Incomplete

2.  Create a new task

3.  After new task is Closed Complete, have the RITM/Request close as Closed Incomplete

They want to use this for catalog items that are issued to staff - like wireless headphones or keyboard/mouse, etc.   Staff request them and then "forget" to pick them up.  Meanwhile, the Service Desk pulls the items out of inventory - place in a pick up shelf - and it stays there until the item is picked up.

I know how to do the Wait for Duration of time to resend the email - just looking for the right action to do the "time out" (stop sending emails) and then do steps 1 - 3 above.

Thanks!

[terrieb]

Yes that worked!  However,  based on the Branch Step 1, do I still include the "do until the following" action as they want the email to go out every 8 hours until they either reply or not.  

If they reply, I know the actions linked to that works.

If they don't reply, then the Branch 2 Step 1 will work.

This is the action in the original flow:

I don't want to "break" the action steps you sent me - as I verified they work - just want to know if its possible to have it keep sending the email as a reminder to the requestor as well.  If so, where do I place that in the updated flow?

Thanks So Much!

[Hemanth M1 · Accepted solution]

Hi @terrieb , 

You can add here (as branch 3) and wait for the RITM state closed complete, i haven't tested it, please do

[terrieb]

Hmm, maybe its the placement in the flow but it seems to be skipping that action to send reminder email....

I know the other flow logic works -like if they respond and if they don't (timed out).  Just know they are going to ask about resending emails especially if the time out period is 5 business days....

[terrieb]

This worked.  Having our Service Desk Manager verify this is the flow he wanted.

Thanks for all of your assistance.  

[terrieb]

This is what they are looking for - flow actions wise