Adding a Time Out for a Due for a Duration of Time Action in a Flow

[terrieb]

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails.  Then once they get a response, they close the task linked to that action which closes the Request/RITM when it's closed.

Now they want a "time out period" added to that flow logic.  They want the emails to go out daily for 5 business days and if no response is received, they want the following "timed out" actions to occur:

1. Close the linked task as Closed Incomplete

2.  Create a new task

3.  After new task is Closed Complete, have the RITM/Request close as Closed Incomplete

They want to use this for catalog items that are issued to staff - like wireless headphones or keyboard/mouse, etc.   Staff request them and then "forget" to pick them up.  Meanwhile, the Service Desk pulls the items out of inventory - place in a pick up shelf - and it stays there until the item is picked up.

I know how to do the Wait for Duration of time to resend the email - just looking for the right action to do the "time out" (stop sending emails) and then do steps 1 - 3 above.

Thanks!

[OlaN]

With the help of a little scripting. 😀

(although you could do it entirely through low code also)

[OlaN]

Also showing the no-code option, needs more pictures to explain, and it makes the flow a bit larger, but it works in the same way as the code shared earlier.