After submitting the request the variable values are not showing up on RITM

[Rajashekar 1]

After submitting the request the variable values are not showing up on RITM. please let help me with this issue i did not used any client script or other scripts in catalog item.

[Yashsvi]

Hi @rajashekar 1,

please check below link:

https://www.servicenow.com/community/developer-forum/variables-not-showing-up-on-ritm-default-view/m...

Thank you, please make helpful if you accept the solution.

[Dnyaneshwaree]

Hello @rajashekar 1 ,

First check you have filled values of all those variables in the catalog form before submitting request. And second you need to check the UI policy scripts, UI action clear value checkbox and other scripts on your catalog item/ variables/ variable sets present for clear values true for those variables or not.

[Rajashekar 1]

Hi @Dnyaneshwaree i have filled all the values and i didn't used any UI Policies in my catalog item. used auto fill feature to populate the values based on requested for filed and its working on portal but the values are coming into RITM and its showing like " no preview available " could you please help me out.