AI search only works partially in the Employee Center portal

Turtles64 · ‎04-02-2024

When I search something in the Employee center portal

Search finds the article.

When trying to open the article, Record not found. (form&table=kb_knowledge&sys_id=undefined)

What is the reason for this and how could the situation be corrected?

Dr Atul G- LNG · ‎04-03-2024

Okay, may be if you disable AI search , and then check or else log a Now Supprt case, as AI search is new.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Gopal Allu · ‎04-03-2024

Hi @Turtles64 ,

Once do the re-indexing for ai search source for knowledge articles record. Navigate AI Seach-> AI Search Index-> Indexed search sources.

Knowledge Table
Knowledge [kb_knowledge]

If it is helpful please make it correct/helpful.

Thanks and Regards,

Allu Gopal.

Gopal Allu · ‎04-03-2024

Hi @Turtles64 ,

Verify the same existed in Search results action module, for ec_navigation action named record.

If it is helpful please make it correct/helpful.

Thanks and Regards,

Allu Gopal.

Dr Atul G- LNG · ‎04-03-2024

Please check the status of this article? Are you able to access from natiev view.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Turtles64 · ‎04-03-2024

I have full rights to all the articles on the portal and the same problem with all the articles. The articles are opened directly from topic or kb, but not through search.