Approval Record Widget on Employee Portal

[terrieb]

We are currently on Vancouver and we have a few catalog items that go outside of our departments that go for approval.

Prior to this release, the widget displayed the variables on the portal:

However, they no longer display these and we have installed the latest plugins .  It now displays this and since the person approving does not have an itil license, they can't click on the RITM link to see the details there:

does anyone have a solution?

[James Chun]

Hi @terrieb,

There should be a variable summarizer in the 'Additional details' tab, something like below:

Since it's not there, try the following to create one:

• Navigate to Employee Center > Administration > To-dos Configuration
• Open the record where the name is 'Approvals'
• In the 'Task Configurations' related list, open the record where the name is 'Request Item'
• In the 'Tab Configuration's related list, add a record something like below:

Hope that helps, cheers

[terrieb]

That option is on:

However, on the employee center portal, it is not being displayed:

Is there something else that needs to be turned on or activated to get this to work as you described?

[James Chun]

Hi @terrieb,

I am assuming the user only has the 'approver_user' role.

Looks like they need an additional role 'sn_request_read' to view the details - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832228

Although the article is about the Mobile app, I was able to fix the issue by granting the 'sn_request_read' role to the approver. You can either grant the 'sn_request_read' or the 'business_stakeholder' role which contains the 'sn_request_read' role.

[terrieb]

I don't show the sn_request_read role in our list of system user roles to apply.  I did add the business_stakeholder role, but still unable to see that extra tab for the variables.