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Hi Team, Unable to see my team BH support on call Rota , only one Rota is reflecting rest all not showing in the schedule,Could someone help in fixing it
Hi All, Please help me to remove hypertext for reference field in list view , i tried to remove from omit links from list control .but its reflecting on all fields in list view. i want to disable hyperlink for specific field. And i dont want to make ...
Hi,I have a catalog item variable that references "cmdb_ci_business_app".Now, I want that variable to only show results that:1. Are Active2. Have the status "In Production"3. Managed By Group, which must be one of the groups the person is a member of...
Hi!I'm trying to make inactive contacts appear in the refered list in cases for users with a specific role ("Accès aux inactifs").I work on a copy of CSmanagementUtils where I made all "addActiveQuery" conditional like this : if (!gs.hasRole(...
This flow is not working correctly in the Test instance. The flow runtime field values are correct and action status message is success but the field values are not getting mapped in the record except the assignment group. Any idea to overcome this i...
HelloIn service now . Our engineer work on different assignment groupsi am trying to get incident report by engineerwise ,groupwise ticket count either engineer name in assigned to or in resolved by An engineer should get count either if his name i...
I am trying to configure an SLA for a specific catalog item on the catalog task table, and the SLA needs to be triggered based on the value selected in one of the item’s variables. However, when I go into the SLA Definition and attempt to set a con...
Hi,One field needs to relabel on form based on the condition.where issue type= risk eventthe issue owner field label needs to relabel to Risk event manager. please suggest a solution
A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns? A. Right click on any column header, Context Menu > Configure > List Layout B. Cl...
Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...
I was testing the dynamic scheduling in Field service management so I configured all the required data like user, role, location , work schedule, agents etc. I have configured the schedule for agents but in dispatcher workspace it is not reflecting t...
Hi there, I am looking to be able to move Change Requests backwards. It's set up to in the following path:New -> Assess -> Authorize -> Scheduled -> Implement -> UAT/Verification -> Review -> Closed/Cancelled.I need the following:Assess -> NewAuthori...
