Hi, Can someone please help me on how to create a report to track the duration a change request is with approvers? Thanks for your help in advance!!

Hello,Could someone help me in creating a report for the Knowledge Base?The request is to track the articles updated by each person, specifically identifying which ones have expired, had their expiration date extended, or, if possible, which articles...

Hi,I'm currently working on a project and creating Knowledge Articles for it. In one of the KBs, I need to attach numerous files, but it looks a bit messy. Is there a recommended way to organize these attachments, such as creating a separate folder a...

When an incident is escalated to a major incident and has related multiple child incidents, the parent incident ticket becomes very slow and laggy, resulting in significant delays when updating the ticket. Any suggestion on how to improve this via an...

Hi,Can someone help me with the following requirements to create a report?Report requirements:Incidents Priority - P3 and P4Created in Last 12 MonthsUpdated or Resolved - after hours (working hours are 08:00 to 17:00) Thanks in advance for any help!!