Best practice to include images when creating a Knowledge Base document

[ericxfortie]

Is it really ok to paste images from another document when creating a KB article ?
I mean, i usually first upload and attach my images/pictures in the article first and the call them to insert them.
Some people are pasting images and we are a little bit scared to see them all having the same title e,g.: Pasted images, Pasted images, Pasted images
Could that be a bad practice ?

Thanks 

[Dr Atul G- LNG]

Hi @ericxfortie 

I don't think it's a bad practice. If you're achieving the desired results quickly, you can continue using it in the same way.

[Mimi Edet]

Hi @ericxfortie

Yes, pasting images directly into a Knowledge Base (KB) article in ServiceNow can be considered a bad practice.

You can refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696767 

Regards,

Mimi Edet

LinkedIn: https://www.linkedin.com/in/edet-promise/

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