Bulk close 1200 Incidents.

[Avi26]

I am trying to Bulk close 1200 Incidents. Saw a tech doc for this: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/incident-management/task/t_ClosingIncidentsFromAList.html

Procedure

1. Select the check box beside each incident that you want to close.
2. Right-click on any list column header and click Update Selected.
3. Set the value of State to Closed.
   
4. In the Resolution Information section, select a Resolution code and enter your notes in Resolution notes.
   
5. Click Update.The changes apply to all the selected records.

My question is each page is coming with 20 Incidents, so to close 1200 Incidents if I have to do each page at a time, I have to repeat this for 60 pages this will take much time, can we bulk close 1200 Incidents at one go?

Please suggest.

Thanks in Advance.

[Ankur Bawiskar]

Hi,

I think using Bulk update you can update max 100 records per form. you need to scroll to next 100 record.

If you know which 1200 INCs then you can use fix script to update those with the Resolution Code and Resolution Notes and make those as inactive

Regards
Ankur

[Shiva Durga Pra]

Hello ankur

can you help me with the script ? 

[Avi26]

Hello Prasad and Ankur, Good Morning.

Thank you very much for the above replies and screen shots, it helped to resolve my query/issue.

Apologies for coming back late.

Regards.