Catalog item mandatory and non mandatory based on toggle button on and off in order guide

[rakshith_shetty]

Hi Team

I have a requirement to make Catalog item mandatory and non mandatory based on toggle button on and off in order guide

Please refer screenshot

here i am  having 4 catalog item , suppose if I clicked on  toggle button off for Laptop/desktop & Accessories

catalog item , then automatically it should toggle off for Windows account catalog and it should become non

mandatory , is it possible to achieve ?

[-O-]

You could add variables to the previous "Describe needs" tab and base the inclusion, or non-inclusion of Catalog Items on those variables.

The conditions on the "Rule" (sc_cat_item_guide_items) records are based on client side Order Guide variable values.

[Sumanth16]

Hi @rakshith_shetty ,

The Show Include Toggle (Service Portal) checkbox is for the entire Item, there is not a way to make that option per rule base.

You do not make a catalog item itself mandatory, but rather those variables on a catalog item form are made mandatory. If the goal is to make sure that one particular catalog item is always launched, then you will need to change your rule base for that item. If the goal is to also guarantee that the always launched catalog item cannot be skipped, then the Show Include Toggle (Service Portal) checkbox needs to be unchecked, and the always launched catalog item needs a mandatory variable included.

Please mark this comment as Correct Answer/Helpful if it helped you.

Thanks & Regards,

Sumanth meda