create a new Resolution code

[Jens Gerber]

Hello Community,

maybe, anyone can help me. I would be very grateful.

I am still very new in servicenow.

How can  I create new Resulotion Codes for Incidents or cases ?

Best regards,

Jens

[Ian Mildon]

Right-click on the field label and select either Configure Choices or Show Choice List. You can create new entries from either one.

[Elijah Aromola]

If you right click the resolution code field and click "Configure dictionary". Scroll down and click the choices tab -> click "New" and you can create new options.

Please mark this as helpful/correct if it resolved your issue!

[Shamma Negi]

Wither way should work, Configure dictionary -> then scroll down and see choices related list and click NEw and add choice values

Other could be Configure Choice and Add a value of choices and click save.

Both will work.

By using dictionary, it will allow you to define choice label and value both. by which you can put the value as number and label and meaning full name

Regards,

Shamma

[Jens Gerber]

Thank you very much. This was very helpful and fast.

But I have the problem when I click on new in list... Field Table is mandetory...

What is the right table for Resolution codes ?

I have cchecked the existing, but there is no table....