Display details in the Service Status outage page

[Riaz3]

Hi,

When we have an outage we add the details which shows on the System Status page while the outage is going on.

However, once resolved it only shows the below

Is it possible to show the details in this section within the business service when you click into it?

Thanks

[Allen Andreas]

Hi,

Please try pressing ctrl+right-click on that widget and see what options are available to you. See if there's a "show details" checkbox or try looking under instance options, if needed.

Please mark reply as Helpful/Correct. Thanks!

[Riaz3]

Hi,

Thanks for the reply, I see this option, it is ticked but still does not show it

[Riaz3 · Accepted solution]

Hi,

I logged this with Service Now who said this is by design and OOB

Solution is 

Solution Proposed: As this is an OOB behavior, you might need to customize the server script of the 'Service Status' widget to achieve your business requirement. -> Create a clone of the 'Service Status' widget. Modify the server script of the widget to push 'short_description' of an outage record to the 'day' array (you might need to add the script after line no.25) -> After pulling the value of 'Short Description' you can make use of this in HTML template using OOB angualr directive ng-bind-html -> You can also clone OOB 'Service History' widget to show full details of an outage record on the portal page 'service_status'