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Do you create Change ticket for the changes made in DEV instance?

Annie7
Tera Expert

‎08-15-2023 08:35 PM

Hello , I would like to ask if change request ticket is required for the changes made in non-production instance?  for example, do you need create change request ticket for ServiceNow DEV instance clone?  I am not sure what is the industry best practice and how other company is doing. 

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Annie7
Tera Expert

‎08-16-2023 01:25 AM

Thank you all for the answers, these are really helpful to setup the plan. 

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